Encoura

Senior Manager, Global Proposals

Encoura

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Own and build out Encoura’s RFP and proposal process for the Lifecycle Engagement and Student Success division, establishing it as a fully independent, high-performing function
  • Conduct an immediate audit of current proposal content, processes, registered RFP pipelines, and tooling — identifying what can be carried forward and what needs to be built
  • Establish a scalable, repeatable end-to-end proposal process from opportunity registration through submission, with clear SLAs, quality standards, and cross-functional accountability
  • Build and maintain a centralized content library of approved responses, Encoura boilerplate, product and services descriptions, case studies, and compliance documentation
  • Evaluate and implement proposal tooling appropriate to Encoura’s scale, including AI-assisted solutions to improve efficiency and consistency
  • Connect with Encoura’s existing proposals team in other parts of the business to identify shared assets, templates, and best practices that accelerate the build
  • Lead end-to-end development of all RFP, RFI, and proposal responses for the LE and SS division, ensuring each submission is on time, compliant, and strategically tailored to the customer’s needs
  • Partner with Sales, Customer Success, and Solution Engineering to understand the competitive context for each opportunity and craft responses that genuinely differentiate Encoura
  • Develop proposal narratives that articulate Encoura’s value proposition across its Lifecycle Engagement and Student Success products and services, with fluency in higher education buying contexts and procurement processes
  • Manage the RFP registration pipeline, ensuring opportunities are identified early, tracked, and resourced appropriately
  • Manage multiple concurrent proposals in a fast-paced, deadline-driven environment without sacrificing quality
  • While this is an individual contributor role, it requires strong matrix leadership — you will coordinate and effectively lead a network of SMEs across Solution Engineering, Sales, and Delivery/Professional Services to produce high-quality, on-time proposals without direct line management authority
  • Establish clear ways of working with SME contributors so that their input is structured, efficient, and consistent — making it easy for them to participate without it becoming a burden
  • Serve as the connective tissue between Sales, Customer Success, Solution Engineering, Product, Marketing, Legal, and Finance during the proposal process, driving to completion with or without formal authority
  • Work closely with Marketing to ensure proposal narratives are aligned with Encoura’s evolving brand and go-to-market positioning
  • Build relationships across the organization so that contributing teams experience the proposals function as a strategic partner, not a bottleneck
  • Ensure all proposals meet regulatory, contractual, and company compliance standards in coordination with Legal and Finance
  • Track and analyze proposal win/loss data to surface insights and drive continuous improvement in process and content quality
  • Report regularly on proposal pipeline, submission volume, turnaround times, and win rates, using data to build the case for tooling, content investment, or future resourcing
  • Stay current on higher education procurement trends, RFP best practices, and competitive intelligence

Requirements

  • Bachelor’s degree or equivalent work experience
  • 5+ years of experience in proposal management, bid management, or a closely related field within EdTech, SaaS, or technology
  • Demonstrated ability to build or significantly improve a proposals function, not just operate within one
  • Familiarity with Anthology’s Lifecycle Engagement or Student Success products is a strong advantage — product knowledge allows you to hit the ground running and produce high-quality content from day one
  • Deep understanding of the RFP/RFI lifecycle in higher education or institutional B2B environments, including formal procurement processes
  • Exceptional written communication skills — able to translate complex product and services capabilities into clear, compelling, customer-centric narratives
  • Strong project management skills with the ability to manage multiple concurrent deadlines without dropping quality
  • Highly collaborative with a proven track record of working across Sales, Solution Engineering, Marketing, Legal, Finance, and Product teams
  • Genuine curiosity about how AI and automation can improve proposal quality and efficiency
  • Analytical mindset — comfortable tracking performance data and using it to drive decisions
  • Fluency in written and spoken English
  • Direct experience with Anthology’s Lifecycle Engagement or Student Success platforms, preferred
  • Experience building a proposals function at a company coming out of an acquisition or significant org change, preferred
  • Familiarity with AI-assisted proposal tools and a track record of leveraging technology to scale output, preferred
  • Experience hiring and developing a proposals team and appetite to do so as this function grows, preferred
  • APMP certification or equivalent experience, preferred
  • Master’s degree in a relevant field, preferred
Benefits
  • Comprehensive health and benefits package
  • 401k company match that vests immediately upon participation
  • Paid holidays and a generous PTO policy
  • Paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
proposal managementbid managementproject managementRFP lifecycleRFI lifecycledata analysiscontent developmentcompliance standardsAI-assisted proposal toolshigher education procurement
Soft Skills
written communicationcollaborationleadershipanalytical mindsetcuriositytime managementcross-functional coordinationstrategic thinkingcustomer-centric approachrelationship building
Certifications
APMP certificationBachelor’s degreeMaster’s degree