Return-It Associate

Encorp Pacific (Canada) - Return-It

Return-It Associate processing beverage-container refunds and operating recycling equipment for Encorp Pacific, British Columbia’s nonprofit recycling organization. Supporting customers, cash reconciliation, inventory, and facility operations.

Posted 8/19/2026full-timeVancouver • 🇨🇦 CanadaJuniorMid-Level💰 CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while efficiently processing beverage container returns and managing daily operations at the Return-It collection facility. Proficient in operating RVMs and automated sorting equipment, with a commitment to environmental sustainability practices.

Highest-signal resume keywords

Customer ServiceRVM OperationCash ReconciliationInventory CoordinationHealth and Safety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Beverage Container Returns ProcessingAutomated Equipment OperationCash HandlingDaily Financial ReportingInventory ManagementEnvironmental Sustainability KnowledgeAttention to DetailMultitaskingCompliance Inspection

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsPositive AttitudeWillingness to Learn

Tools & Technologies

RVMsPoint-of-Return SystemPallet Jacks

Certifications & Qualifications

High School Diploma or EquivalentBondable

Industry Keywords

EPR ProgramsRecycling ProgramsDeposit-Return SystemHealth and Safety Procedures

About the role

Key responsibilities & impact

Assist customers and process beverage container returns
Support daily operations of the Return-It collection facility
Inspect containers for compliance with recycling program guidelines and deposit-refund eligibility
Process returns through RVMs and automated equipment
Handle cash and operate customer deposit-return transactions using Encorp’s proprietary point-of-return system
Complete accurate daily cash reconciliation
Prepare and submit end-of-day financial reports to the Finance team
Monitor beverage-container collection levels and back-of-house storage capacity
Coordinate inventory levels and shipments with Encorp transporters
Identify and mitigate workplace hazards and follow health and safety procedures
Follow company policies and procedures and suggest process improvements
Provide customer service and information about the deposit-return process
Address customer inquiries, concerns, and feedback
Explain the environmental benefits of recycling and the deposit-return system
Operate and maintain RVMs and automated sorting equipment
Follow regular and preventative maintenance procedures
Coordinate with technical support to resolve equipment issues and escalate to a manager as needed
Use pallet jacks or other equipment to move materials to storage and prepare them for transporter collection

Requirements

What you’ll need

Previous retail or customer service experience is an asset; positive attitude and willingness to learn
Strong organizational and multitasking skills
Excellent interpersonal and communication skills
Ability to learn and operate RVMs and automated sorting equipment
Ability to lift and move materials
Knowledge and passion for environmental sustainability practices are a plus
Must be bondable
High school diploma or equivalent
Previous experience in a retail chain/franchise environment is an asset
Knowledge or experience of EPR or alternative recycling programs is an asset
Strong attention to detail and ability to work efficiently in a fast-paced environment
Excellent communication and interpersonal skills
Verbal and written communication in English
Ability to work 40 hours per week, Sunday–Thursday, 9am–5pm

Benefits

Comp & perks

Comprehensive health, dental, and vision benefits
Company-matched RRSP contributions
Three weeks of annual vacation
Annual Health & Fitness Allowance
Annual Public Transit Allowance
Paid training and ongoing learning opportunities to help you succeed in the role
Supportive and collaborative team environment
Opportunity to develop customer service, retail, equipment operation, and cash handling skills
Meaningful work that helps promote recycling and environmental sustainability in British Columbia