Operations Manager
Encore Fire Protection
full-time
Posted on:
Location Type: Office
Location: Middletown • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Collaborate with the current Operations Manager and Director and fellow managers to establish and achieve financial and operational objectives.
- Support the current Operations Manager and Director in creating accurate monthly forecasts by working closely with Service Managers and their teams.
- Monitor and assess key performance indicators (KPIs) across departments, ensuring backlog integrity, resource optimization, cost control, and alignment with revenue and margin targets.
- Assist the current Operations Manager and Director in evaluating and recommending changes to the service manager structure and organizational chart to facilitate growth.
- Attend weekly department meetings (shared with the Director), identify gaps in forecasts, and provide actionable reports to drive improvement.
- Support the current Operations Manager and Director in technician reviews, identify recruitment needs, and participate in interviews for various roles.
- Oversee deficiency sales personnel in Fire Sprinkler, Alarm, and Suppression, and report any gaps or concerns to the Director.
- Evaluate sales pipelines, monitor KPIs, and ensure that metrics like close rates, days to close, and days to quote are consistently met by the deficiency sales team.
- Supervise the Warehouse Operations Manager to ensure effective support for all departments, improve delivery efficiency, manage inventory, oversee monthly stock purchases, and optimize off-site storage.
- Collaborate with the NNA/SOW team on T&I projects exceeding $25K, ensuring accurate scope of work, pricing, and alignment with company objectives.
- Serve as an escalation point for customer concerns, resolving issues before they escalate to the Director.
- Assist the Director in maintaining and nurturing relationships with strategically important customers.
- Contribute to various non-location-based projects as part of the department's development process, as needed.
Requirements
- Bachelor’s degree in Business Administration, Management, Operations Management, or a related field (preferred).
- 5-10 years of relevant experience, with a minimum of 3 years of direct management experience in a professional setting.
- Strong analytical skills to interpret data, identify trends, and make data-driven decisions that enhance efficiency and productivity.
- Excellent organizational skills to prioritize tasks, manage resources efficiently, and meet deadlines.
- Strong problem-solving abilities to tackle challenges ranging from logistical issues to personnel conflicts.
Benefits
- Competitive salary based on experience, plus a performance-based bonus.
- A results-driven mindset focused on working smarter, not harder.
- A flexible dress code—jeans most days, suits when necessary.
- Plus, we provide Encore gear for all new team members.
- A supportive environment with daily snacks, coffee, and a culture that encourages collaboration, innovation, and idea-sharing.
- Access to advanced web-based productivity tools.
- Professional growth opportunities, with a focus on continuous development.
- Participation in a Fidelity 401(K) with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid life insurance policy of $50,000.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial forecastingkey performance indicators (KPIs)resource optimizationcost controlsales pipeline evaluationinventory managementdata analysisproject managementcustomer relationship managementdeficiency sales management
Soft skills
collaborationanalytical skillsorganizational skillsproblem-solvingcommunicationleadershiptime managementdecision-makinginterpersonal skillsreporting
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in ManagementBachelor’s degree in Operations Management