Security Systems Technician
Encore Fire Protection
full-time
Posted on:
Location Type: Office
Location: Holyoke • Massachusetts • United States
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Salary
💰 $30 - $60 per hour
About the role
- Inspect, test, and document the performance of fire alarm systems in accordance with applicable standards and customer requirements.
- Program, service, and troubleshoot a range of fire alarm systems, from basic to more complex, with limited or no supervision.
- Respond to service and emergency calls as needed, including occasional night, weekend, or short notice work when customer needs arise.
- Coordinate daily work with contractors, building maintenance staff, and Encore Fire Protection office personnel so that inspections and repairs are completed efficiently.
- Identify situations where systems are not installed, maintained, or operating in line with code or industry standards and clearly communicate those findings.
- Make practical recommendations for system and installation improvements that support safety, reliability, and compliance.
- Complete troubleshooting and repair work on assigned customer systems, following through until all issues are fully resolved.
- Maintain accurate records of work performed, findings, and recommendations for each site you visit.
Requirements
- Three years of fire alarm industry experience with training and a high school diploma
- A valid driver’s license and a clean driving record
- Extensive knowledge of NFPA 72, NEC, fire alarm system theory, OSHA requirements, and industry standards for fire alarm system installation
- Hands-on experience with a variety of fire alarm system manufacturers, such as Gamewell FCI, Siemens, Notifier, Edwards, Simplex, Honeywell, FireLite, or similar
- Strong troubleshooting skills and confidence working independently in the field while staying aligned with company processes and safety expectations
- Clear communication skills and a consistent approach to working with customers, contractors, and internal teams
- Attention to detail and a habit of finishing tasks completely and accurately.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
fire alarm system programmingfire alarm system troubleshootingfire alarm system servicingsystem installation improvementsrecord keepingNFPA 72 knowledgeNEC knowledgeOSHA requirements knowledgefire alarm system theoryhands-on experience with fire alarm manufacturers
Soft Skills
troubleshooting skillsindependent workclear communicationattention to detailcustomer interactioncoordination with contractorsteam collaborationproblem-solvingtime managementadaptability