Fire Alarm Service Manager
Encore Fire Protection
full-time
Posted on:
Location Type: Office
Location: Parsippany • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversee day-to-day operations—lead a growing team of both office professionals and field technicians, providing hands-on support and clear direction
- Serve as a knowledge hub, providing expert guidance to navigate complex service calls
- Collaborate with our Deficiency Sales Team, offering strategic product suggestions to ensure accurate system repair quotes and remediation steps
- Maintain strong relationships and communicate effectively with customers, taking ownership of resolving service-related issues
- Set clear goals and expectations for the team while identifying coaching and development opportunities, helping them grow their technical and industry expertise
- Partner with senior leadership to drive departmental strategy, set operational targets, and improve profitability
- Conduct onsite visits as needed to ensure work is completed safely, efficiently, and up to Encore standards
Requirements
- 5+ years of management experience in a service-based business (HVAC, plumbing, facilities, etc.).
- Fire protection experience is a plus, but not required—we’ll teach you everything you need to know
- Bachelor’s degree in business administration, operations management, or a related field is preferred
- Strong leadership skills with the ability to inspire and guide a team while fostering a culture of excellence and safety
- Excellent problem-solving abilities to diagnose complex issues and implement effective solutions
- Outstanding communication skills for building relationships with clients and resolving service issues efficiently
- Proven project management experience, handling scheduling, resource allocation, budgeting, and quality control
- Adaptability in a dynamic industry with evolving technologies and regulations.
Benefits
- Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
- Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
- Flexible Dress Code : Upon joining, you’ll receive branded Encore gear, and we believe in dressing for the objective, not the occasion.
- Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
- Tools for Success: Access to leading-edge web-based productivity tools.
- Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
- Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
- Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementschedulingresource allocationbudgetingquality control
Soft skills
leadershipproblem-solvingcommunicationteam developmentadaptability