Encore Fire Protection

Operations Training Manager

Encore Fire Protection

full-time

Posted on:

Location Type: Office

Location: Needham • Massachusetts • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Lead, coach, and develop a team of Operations Trainers to deliver high-quality training experiences.
  • Create and execute a strategic training roadmap aligned with Encore’s growth, acquisitions, and operational priorities.
  • Partner with Operations, IT, Data Integrity, and Application Development teams to ensure training aligns with evolving systems and procedures.
  • Oversee the design and delivery of scalable training programs (in-person, virtual, and blended).
  • Standardize Encore’s training methodologies, materials, and best practices.
  • Establish KPIs to measure training effectiveness, adoption, and impact.
  • Continuously improve programs by leveraging employee feedback, performance data, and industry best practices.
  • Manage scheduling, resource allocation, and travel logistics for trainers supporting onboarding and M&A integrations.
  • Act as the key point of contact for senior leadership on all operational training initiatives.
  • Champion a culture of learning to drive operational excellence and employee engagement.
  • Serve as a cultural ambassador, modeling Encore’s values and fostering a sense of belonging in all training interactions.
  • Build strong relationships across teams and regions, fostering collaboration and engagement.
  • Reinforce building the pipeline of trainers to support growth and resiliency.

Requirements

  • Bachelor’s degree in Education, Business, Information Technology, or a related field (preferred).
  • 5+ years of experience in training, learning & development, or operations leadership, with at least 2 years in a people management role.
  • Proven ability to build, scale, and manage training programs in a fast-paced, multi-location environment.
  • Strong leadership and coaching skills; ability to inspire and develop high-performing teams.
  • Excellent project management and organizational skills.
  • Strong communication and presentation abilities; skilled at simplifying complex systems for diverse audiences.
  • Experience with Microsoft Office, learning management systems (LMS), and training content development tools.
  • Ability to travel up to 80% to Encore locations across the Northeast.
Benefits
  • Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
  • Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
  • Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
  • Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
  • Tools for Success: Access to leading-edge web-based productivity tools.
  • Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
  • Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
  • Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
training program developmenttraining methodologiesKPI establishmentperformance data analysisresource allocationschedulingonboarding processesM&A integrationslearning management systemstraining content development
Soft skills
leadershipcoachingproject managementorganizational skillscommunicationpresentation skillsrelationship buildingcollaborationemployee engagementcultural ambassador