Operations Coordinator
Encore Fire Protection
full-time
Posted on:
Location Type: Office
Location: Parsippany • New Jersey • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
- Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
- Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
- Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
- Apply strong customer service skills to handle client interactions and resolve issues effectively.
Requirements
- College degree or 2+ years of experience in customer service, project coordination, or facility services preferred.
- A willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills).
- Strong interpersonal and persuasive abilities.
- A customer-focused, professional approach to every interaction.
- Familiarity with New Jersey geography is a plus, but not required.
Benefits
- Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
- Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
- Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion.
- Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
- Tools for Success: Access to leading-edge web-based productivity tools.
- Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
- Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
- Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project coordinationprocess improvementcustomer service
Soft skills
interpersonal skillspersuasive abilitiescustomer-focused approachprofessionalism
Certifications
college degree