Encore Fire Protection

Operations Specialist

Encore Fire Protection

full-time

Posted on:

Location Type: Office

Location: Needham • Massachusetts • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Manage and oversee the service delivery for specific product lines
  • Review scope of work and service contracts to ensure accuracy
  • Match billing with contract quotes and be able to notice even the smallest differences
  • Investigate scope of work performed with billing discrepancies
  • Communicate with customers on daily basis with invoice changes
  • Maintain focus on executing end of month billing cycle

Requirements

  • Although a college degree is preferred, we know the skills needed to be an awesome operations specialist are not always taught in the classroom.
  • Two years of related work experience are just as impressive
  • Prior experience in a service business or scheduling position
  • Comfortable with technology (Microsoft Office) and interest in learning new technology.
  • Ability to work under pressure and meet deadlines.
Benefits
  • Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
  • Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
  • Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
  • Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
  • Tools for Success: Access to leading-edge web-based productivity tools.
  • Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
  • Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
  • Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communicationattention to detailability to work under pressuretime management