Account Manager

• Own and grow a portfolio of UK/EU?? customer accounts with a focus on expansion and long-term value
• Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
• Understand customers’ technical roadmaps to proactively identify expansion opportunities
• Drive upsells, cross-sells, and multi-team rollouts across existing accounts
• Partner with Customer Success, Product, and Engineering to deliver customer outcomes
• Communicate customer insights and feature requests internally
• Lead account planning, run QBRs, and develop growth strategies for your accounts
• Maintain accurate pipeline and revenue forecasting in HubSpot
• Help shape post-sales and expansion processes in a fast-growing GTM organisation

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