Customer Success Manager, French Speaking

Encompass Corporation

Customer Success Manager supporting Tier 1 banking clients with KYC and onboarding processes at a global FinTech firm. Delivering bilingual communication and strategic account management.

Posted 5/18/2026full-timeGlasgow • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support the Sales team on pre-sales activities including discovery calls, product demonstrations, and responding to prospect questions in French
Work alongside the Delivery Services team during client implementation and onboarding, providing bilingual communication and support
Support existing Customer Success colleagues on French-speaking client accounts
Create customer success account plans to maximise the active user base, support adoption, and drive advocacy
Supporting revenue growth through identifying new opportunities for MRR and Professional Services
Work closely with Customers to manage user training and user shadowing
Identify opportunities to improve the customer platform experience through data led investigation, configuration changes, enhancements and roadmap features
Help the customer deliver success through the platform and against their KPI’s, goals and outcomes
Be in the internal “voice of the customer” and advocate for support issue resolution and new product requests internally on behalf of the Customer
Own internal initiatives that move the team forward in successfully achieving our team KPIs (CSAT, Adoption, Retention, Value)
Be the communication funnel between the 2 organisations, including Customer and internal Support desk teams

Requirements

What you’ll need

Fluent French — native or near-native level, with strong business communication skills in both French and English
Proven experience working in Customer Success or Account/Relationship Management managing a portfolio of client, ideally within financial services/large banking.
Experience delivering engaging customer training both online and in-person
Experience working in a B2B SaaS environment, ideally in a global/distributed company
Outstanding communication and customer relationship skills
Ability to work autonomously
Knowledge of Onboarding, KYC/AML (Desirable)

Benefits

Comp & perks

- Participation in our industry leading share options scheme
- Private Medical Plan
- 20 days a year Work From Anywhere policy for all staff
- Flexible-first working policy
- Enhanced annual, personal and parental leave schemes.
- Paid volunteering leave programme
- Employer recognition and employee assistance programmes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementuser trainingdata analysisconfiguration changesB2B SaaSKYCAML

Soft Skills

bilingual communicationcustomer relationship skillsautonomyadvocacycommunication skills