Senior Reporting Analyst

Enbridge

Senior Analyst building Power BI and cloud analytics for Enbridge’s energy customer care operations. Improving reporting, customer insights and near-real-time performance monitoring.

Posted 8/20/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesSenior💰 $65,800 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing operational reporting and analytics solutions, with advanced proficiency in Power BI, SQL, and Python for data analysis. Capable of translating analytical findings into actionable insights to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Power BI Dashboard DevelopmentSQL Data AnalysisPython Data TransformationData StorytellingCustomer Journey Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AnalyticsBusiness IntelligenceReportingData AnalysisData ModelingDAXVisualization GuidelinesLarge Structured DatasetsSemi-Structured DatasetsData Governance

Soft Skills

Analytical SkillsProblem-SolvingCommunicationCollaborationInfluencing Business Decisions

Tools & Technologies

Power BIMicrosoft OfficeExcelWordPowerPointDatabricksCloud Data LakesSAP Business ObjectsCrystal ReportsIVR Technologies

Industry Keywords

Operational ReportingCustomer ExperienceContact CentreDigital ChannelsAutomated ReportingSelf-Service AnalyticsUtility OperationsCustomer Care ProcessesBehavioral AnalysisLegacy Reporting Modernization

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Develop and improve operational reporting and analytics solutions supporting Billing, Collections, Contact Centre and digital channels
Build scalable dashboards and reporting tools using Power BI and modern cloud-based data platforms
Analyze customer interactions and cross-channel data from web, mobile, IVR, chatbot and agent-assisted channels
Identify trends, opportunities and business improvements
Partner with operations leaders, IT teams, analytics professionals and external vendors to define reporting requirements
Deliver innovative data solutions
Translate analytical findings into recommendations improving customer experience, operational efficiency and channel effectiveness
Support transition from traditional reporting to automated, near real-time performance monitoring and self-service analytics
Maintain data accuracy, reporting documentation and governance standards
Support ongoing reporting and analytics initiatives
Manage multiple priorities, reporting deadlines and analytical projects
Collaborate across multiple business functions

Requirements

What you’ll need

Related university degree or technical diploma with two to four years of experience, or equivalent combination of formal education, certification and experience
Skills in analytics, business intelligence, reporting or data analysis
Advanced proficiency with Power BI, including data modeling, DAX, dashboard development and visualization guidelines
Strong experience with SQL and large structured and semi-structured datasets
Experience using Python for data analysis, automation or data transformation
Knowledge of Databricks, cloud data lakes or distributed data processing environments
Strong analytical, problem-solving, communication and collaborator management skills
Proficiency with Microsoft Office, including Excel, Word and PowerPoint
SAP reporting tools experience such as Business Objects or Crystal Reports is an asset
Preferred experience integrating data from customer systems, contact centre platforms, IVR technologies and digital customer channels
Preferred knowledge of customer journey analytics, segmentation and behavioural analysis
Preferred experience modernizing legacy reporting environments and implementing cloud-based analytics solutions
Preferred understanding of utility operations and customer care processes
Demonstrated ability to influence business decisions through data storytelling and actionable insights
Occasional travel may be required
Final candidates may be required to undergo security screening, including a criminal records check

Benefits

Comp & perks

Flexible benefits program covering health, dental, insurance and disability
Up to 20 weeks of paid parenthood leave for birth-giving parents
Up to 12 weeks of paid parenthood leave for other eligible parents
Retirement savings plans, including a savings plan with company stock as an investment option
Paid time off, vacation, sick leave, paid personal days off and paid holidays
Employee and Family Assistance Program
Wellness Program supporting physical, mental, social and financial well-being
FlexWork hybrid model with work-from-home options on Wednesdays and Fridays for eligible employees
Compressed work week schedule for eligible employees
Flexible start and end times for eligible employees