Associate Business Process Analyst

Enbridge

Associate Business Process Analyst supporting North Carolina Sales team at Enbridge. Analyzing and improving multi-workflow efficiency in regulated and unregulated sales functions.

Posted 7/29/2026full-timeGastonia • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $55,800 - $75,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing business processes and workflows, particularly in sales operations, while ensuring compliance with regulatory standards. Proficient in Salesforce CRM administration and data analysis, with strong communication and collaboration skills across diverse teams.

Highest-signal resume keywords

Salesforce CRM AdministrationBusiness Process AnalysisData AnalysisRegulatory ComplianceStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisData AnalysisSalesforce CRMExcel ProficiencyDocumentation TechniquesBusiness Requirements GatheringProblem-SolvingCritical ThinkingBI Tools ExperienceSales Reporting

Soft Skills

Analytical SkillsCollaborationCommunication Skills

Tools & Technologies

SalesforceAutomatic Call Distribution SystemsCustomer Information Systems

Certifications & Qualifications

Bachelor’s Degree in Business AdministrationFinanceAnalyticsInformation SystemsTechnical Diploma

Industry Keywords

Sales OperationsLead GenerationRegulatory ComplianceContinuous ImprovementSales Negotiating

About the role

Key responsibilities & impact

Analyze business processes and workflows for all sales activities, including lead generation, intake and processing, sales negotiating, secured agreements, and sales reporting
Document current and future state processes using standard documentation techniques
Collaborate with sales staff, operations, accounting, and information technology teams
Salesforce CRM- Administrative functions: user interface updates and problem resolution, training, defect and enhancement project management, maintaining tables, dashboards, user profiles, and reporting
Ensure processes and procedures align with regulatory compliance for data security, accounting, and customer service
Assist with continuous improvement and special project initiatives

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Finance, Analytics, Information Systems, or a technical diploma with limited experience or a combination of related certification and a minimum of five years directly related experience
2-3 years of experience in a business process analyst, sales operations, or similar analytical role
Experience with CRM systems (Salesforce), Automatic Call Distribution systems, customer information systems
Proven ability to gather and document business requirements from diverse stakeholders
Strong analytical, problem-solving, and critical-thinking skills
Proficiency in Excel and data analysis; experience with BI tools is a plus
Excellent written and verbal communication skills

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development