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Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Lead end-to-end Oracle CC&B implementations including requirements gathering, solution design, testing, deployment, and ongoing support.
- Setup, configure including customize CC&B modules such as Rates & Billing, Payments, Credit Collections, Customer Management, and Metering / Device management to meet specific business needs.
- Customer Engagement: collaborate closely to translate business processes and goals into effective Oracle CC&B configurations and solutions.
- Design and implement integrations with third-party systems (e.g: AWM; GIS; Payments; ERP; Bill Presentment, MDM etc) using secure and efficient protocols.
- Provide leadership and mentoring to the project teams and facilitate workshops and training sessions for stakeholders.
- Troubleshoot and resolve complex system issues, conduct root cause analysis, and recommend improvements.
- Develop and uphold high-quality project documentation ensuring alignment with industry standards.
- Collaborate with multi-functional teams to deliver seamless and impactful implementations.
- Lead the implementation, configuration, and integration of Oracle CC&B solutions, ensuring alignment with business requirements.
- Provide guidance on best practices for Oracle CC&B implementation and ensure successful system adoption.
- Work closely with business users to understand their requirements, lead workshops, i.e. design thinking and translate them into Oracle CC&B solutions.
- Design solutions for customer care, billing, collections, and related functionalities to ensure operational efficiency.
Requirements
What you’ll need- Related University degree or Technical Diploma in IT, Engineering, or related subject area.
- Minimum 8+ years of experience in Oracle CC&B as a Solution Architect or Senior Consultant, leading multiple end-to-end implementations.
- Good understanding of utility industry processes and how they translate into CC&B functionalities.
- Hands-on experience with configuring and customizing CC&B modules.
- Knowledge of integration methodologies and experience working with third-party platforms.
- Ability to engage with stakeholders, lead design thinking workshop / process mapping , manage expectations, and communicate effectively with technical and non-technical audiences.
- Over 7+ years of experience in leading, solutioning and implementation of the solutions with Systems integrators.
- Strong problem-solving and analytical skills, with a focus on system performance and client satisfaction.
- Oracle Utilities certifications are an advantage. (Preferred)
- Experience working on digital transformation projects within the utilities or public sector is highly desirable. (Preferred)
Benefits
Comp & perks- A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
- A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
- Valuable retirement savings plans, including a savings plan with company stock as an investment option.
- Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
- An Employee and Family Assistance Program.
- A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
- Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Oracle CC&Bsolution designrequirements gatheringconfigurationcustomizationintegration methodologiestroubleshootingroot cause analysisproject documentationdesign thinking
Soft Skills
leadershipmentoringcollaborationstakeholder engagementcommunicationproblem-solvinganalytical skillsexpectation managementworkshop facilitationclient satisfaction
Certifications
Oracle Utilities certifications