Enara Health

Growth Marketing

• Onboarding and educating prospective patients in our local partner clinics
• Performing simple non-invasive diagnostic procedures and adhering to billing/data entry procedures
• Contacting patients for follow-up visits and booking appointments
• Educating and engaging with our clinic partners to streamline workflows and optimize member experience
• Organizing and setting up community events with help from Enara and Partner Marketing teams
• Maintains and engages with our member base to drive clinical outcomes, testimonials, reviews, and good will
• Educating community clinics around our partners on Enara’s offerings
• Serve as the primary point of contact for member issue resolution and provider office escalations
• Resolves customer complaints and implements improvements to avoid recurrence
• Collaborates with internal teams to provide regular status on member experience and partner experience within the clinic setting
• Serves as the face of Enara to our partner clinics by modeling a compassionate, honest, positive and open attitude/communication style to motivate, empower and inspire others.

Member Care & Growth Manager