Enara Health

Customer Success Manager

• Drive strategic growth and operational excellence across assigned regional markets, taking ownership of partner relationship management and cross-departmental performance accountability
• Craft and execute regional growth strategies, identify expansion opportunities, and develop customized market approaches
• Conduct periodic onsite partner meetings to strengthen relationships, assess operational health, and align on growth initiatives
• Proactively identify new partnership opportunities through market analysis and strategic prospecting
• Lead partnership expansion initiatives including new service line introductions and market penetration strategies
• Own regional performance metrics (conversion rates, lead volume, member engagement, operational efficiency, revenue) and conduct monthly partner health assessments
• Drive cross-departmental accountability and lead strategic performance reviews with actionable insights and recommendations
• Manage and develop onsite agents, ensure consistent member experience, coordinate escalations, and implement operational best practices
• Serve as primary regional liaison, analyze market trends, deliver monthly reports, and facilitate feedback loops between partners and internal teams
• Lead strategic initiatives, coordinate with multiple departments, and champion partner advocacy within Enara

Senior Regional Clinic Success Manager