Follow Up Specialist – Denials

EnableComp

Follow-Up Specialist managing clinical denials for EnableComp’s healthcare revenue-cycle solutions. Investigating payer denials, submitting appeals, and tracking timely resolutions.

Posted 8/13/2026full-timeFranklin • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing and collections, with a strong focus on insurance claims processing and revenue cycle management. Proficient in maintaining detailed records and collaborating effectively within teams to meet performance targets in a high-volume environment.

Highest-signal resume keywords

Healthcare Billing ExperienceInsurance Claims ProcessingMS Office ProficiencyAnalytical Problem-Solving SkillsCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare BillingClaims ProcessingRevenue Cycle KnowledgeDocumentation ReviewData Analysis

Soft Skills

Interpersonal SkillsCommunication SkillsCollaboration SkillsTime ManagementSound Judgment

Tools & Technologies

MS OfficePayer PortalsDocument Review Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Denial ManagementAppeal ProcessPatient Health InformationClient-First ApproachContinuous Improvement

About the role

Key responsibilities & impact

Review denial letters and initiate follow-up actions to confirm and dispute appeal denials
Contact insurance companies via phone, payer portals, and email to clarify denial reasons and request reconsideration
Submit disputes for denials related to timely filing, missing documentation, or administrative errors
Provide supporting documentation such as USPS printouts, fax confirmations, email delivery receipts, and tracking numbers
Monitor outstanding appeals and escalate unresolved cases according to payer contract guidelines
Track pending decisions and proactively follow up when responses are overdue
Maintain detailed records of follow-up efforts, payer responses, and dispute outcomes
Collaborate with the team, pursue continuous improvement, and maintain a client-first approach
Apply feedback, adapt to changes in processes and priorities, and perform other duties as required
Meet departmental performance and production targets accurately and efficiently
Handle patient health information with strict privacy and security
Work extensively with computers, phones, and document review in a primarily office-based environment

Requirements

What you’ll need

High School Diploma or GED required
2–3 years’ experience in healthcare billing or collections
1+ years’ customer service experience
Knowledge of insurance payer/provider claims processing and data requirements
Knowledge of the revenue cycle process
Strong computer proficiency, including MS Office (Word, Excel, and Outlook)
Strong written, interpersonal, and communication skills
Strong analytical and problem-solving skills
Ability to collaborate with team members and cross-functional teams
Ability to prioritize and manage multiple competing priorities and projects
Ability to meet benchmarks and handle time-sensitive workloads in a high-volume environment
Sound judgment when escalating disputes or transferring cases
Timely and regular attendance
Ability to sit for extended periods and remain stationary 50% of the time
Ability to read and analyze medical records on screens and in print
Ability to constantly operate a computer and other office equipment
Equivalent combination of education and experience will be considered
Must adhere to EnableComp’s Core Values, Vision, and Mission

Benefits

Comp & perks

Professional growth and development opportunities
Tools, resources, and support to thrive and grow their career
Family-oriented and flexible workplace
Support for work-life balance
Positive, cooperative team culture