Client Support Manager

EnableComp

. Lead and manage Client Support Specialists/Representatives setting clear expectations for performance, accountability, and professional development .

Posted 4/21/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and manage Client Support Specialists/Representatives setting clear expectations for performance, accountability, and professional development
Own team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring all functions operate within established KPI standards
Monitor and analyze team performance metrics, identify trends and gaps, and implement corrective action plans to drive continuous improvement
Manage escalations from the team related to non-routine reconciliation issues, workflow barriers, complex account situations, and personnel matters
Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Director, Client Support, supporting upstream resolution by Revenue Services
Identify and report systemic client system issues and workflow barriers to the Director, Client Support for resolution or cross-functional escalation
Coordinate with Client Delivery leadership to maintain operational alignment on client-impacting items, ensuring the Client Support team’s work product supports downstream delivery needs
Ensure accurate and consistent E360 documentation standards are maintained across the team through Supervisor oversight and periodic audits
Drive process improvement initiatives within the Client Support team, refining workflows, updating standard operating procedures (SOPs), and implementing best practices
Ensure client support processes are documented appropriately and that all relevant parties are trained and informed of process updates
Lead workforce planning efforts including workload distribution, capacity assessment, and staffing recommendations in coordination with the Director, Client Support
Responsible for hiring, onboarding, and training of Client Support team members
Conduct annual goal planning, performance reviews, and ongoing development plans for direct reports
Develop individual contributors through coaching, feedback, and structured development opportunities

Requirements

What you’ll need

High School Diploma or GED required. Associates or Bachelor’s Degree in Business, Healthcare Administration, or a related field preferred
3–5 years of experience in healthcare operations, revenue cycle, or a related environment required
2+ years of people-leadership experience, including direct management of staff or team leads
Strong understanding of reconciliation workflows, prebill work queue processes, and medical documentation operations
Demonstrated ability to manage team performance, set goals, and drive accountability
Strong analytical skills with the ability to interpret performance data and translate it into actionable improvement plans
Strong computer proficiency including MS Office (Word, Excel, and Outlook)
Timely and regular attendance
Equivalent combination of education and experience will be considered
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Benefits

Comp & perks

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

reconciliation workflowsprebill work queue processesmedical documentation operationsperformance metrics analysisprocess improvementworkload distributioncapacity assessmentstaffing recommendationsgoal settingperformance reviews

Soft Skills

leadershipaccountabilitycoachingfeedbackcommunicationproblem-solvinganalytical skillsteam managementtrainingprofessional development

Certifications

High School DiplomaGEDAssociates DegreeBachelor’s Degree