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Client Support Representative
EnableComp. Retrieve and acquire medical documentation from client systems.
About the role
Key responsibilities & impact- Retrieve and acquire medical documentation from client systems.
- Submit document request lists and monitor outstanding requests.
- Scan, upload, and store medical documentation and confidential patient health information.
- Assist in compiling client reconciliations and preparing reconciliation reports.
- Support prebill work queue resolution for clients, maintaining performance within KPIs.
- Communicate operational findings and escalate client-impacting issues with the Client Delivery team.
- Identify and report client system issues and workflow barriers.
- Maintain accurate documentation within the E360 platform as actions are completed.
- Use multiple systems for accurate and timely data entry support.
- Follow established standard operating procedures and contribute feedback.
Requirements
What you’ll need- High School Diploma or GED required
- 1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred
- Familiarity with medical claims documentation and payer/provider data processes preferred
- Must have strong computer proficiency and understand how to use MS Office (Word, Excel, Outlook)
- Ability to perform essential duties satisfactorily and handle reasonable accommodation for disabilities.
- Regular and predictable attendance required.
Benefits
Comp & perks- EnableComp is an Equal Opportunity Employer M/F/D/V.
- Committed to creating a workforce environment free from discrimination.
- Focus on fostering professional growth and development.
- Tools, resources, and support to thrive and grow careers.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrymedical documentation retrievalreconciliation reportingKPI performance monitoringdocument managementmedical claims documentationpayer/provider data processesMS OfficeE360 platform
Soft Skills
communicationproblem-solvingattention to detailorganizational skillsteam collaboration
Certifications
High School DiplomaGED