FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Monitor IT support tickets, responding to tickets or assigning to the team as appropriate.
- Provide technical support to end-users via tickets, phone, email, or in person.
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Procurement and provisioning of computer equipment.
- Install and configure computer hardware and software (inclusive of SaaS).
- Maintain and upgrade computer systems.
- End-user account administration and configuration.
- Troubleshoot network and connectivity issues.
- Provide training and technical guidance to end-users.
- Maintain documentation of technical processes and procedures.
- Monitor and maintain IT inventory and asset management.
- Collaborate with other IT staff members to ensure the smooth operation of systems.
- Conduct research to identify new technologies and best practices for improving IT operations.
- Running and contributing to proactive complex discreet IT projects.
- Mentorship of more junior team members and assist with their skills development.
- Working closely with other team functions, seniors, and management.
- Performing IT inductions to new hires independently.
- Evangelise IT services when interacting with other functions.
Requirements
What you’ll need- At least six years’ experience as a senior IT support professional.
- A degree in IT, Computing, Computer Science, or another relevant subject.
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
- Experience supporting executive and high-level team members.
- Experience in supporting both macOS and Windows users.
- Experience in SaaS product administration (e.g. Zoom, Salesforce).
Benefits
Comp & perks- Paid Time Off: Ample days off + 8 bank holidays
- Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
- Private Health Insurance: Health and life coverage for you and your family
- Electric Vehicle Scheme: Drive green with our EV program
- Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
- Equity Program: Benefit from our equity program with additional options tied to tenure and performance
- Career Growth: Explore new opportunities with our internal mobility program
- Additional Perks: Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
- Pets: Bring your pets to our welcoming, pet-friendly offices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingSaaS administrationend-user account administrationsystem maintenanceIT asset managementdocumentation of technical processesIT project management
Soft Skills
communicationmentorshipcollaborationtrainingproblem-solvingadaptabilityattention to detailcustomer servicetime managementteamwork
Certifications
degree in ITdegree in Computingdegree in Computer Science