Warehouse and Customer Support Representative

Emser Tile

Emser Tile, a national ceramic tile and natural stone distributor, seeks a hybrid representative. Serving customers while managing warehouse inventory, orders, shipping, and showroom operations.

Posted 8/15/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively engaging with Builders, Designers, and General Contractors while managing warehouse operations and inventory. Proficient in using database functions and maintaining accurate records to support branch goals and enhance customer experience.

Highest-signal resume keywords

Customer ServiceWarehouse OperationsInventory ManagementForklift OperationBilingual Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database FunctionsBasic Math SkillsInventory TrackingSample Board CreationForklift Operation

Soft Skills

Relationship BuildingCritical ThinkingDecision MakingDetail OrientedTeam Collaboration

Tools & Technologies

JDE SystemWarehouse Management Systems

Certifications & Qualifications

Forklift Certification

Industry Keywords

BuildingConstructionDesignWarehouse EnvironmentCustomer Experience

About the role

Key responsibilities & impact

Act as the primary point of contact for Builders, Designers, General Contractors, and walk-in customers
Deliver customer service in person and over the phone
Greet customers, resolve inquiries and complaints, and build client relationships
Enter and verify orders and account information in the JDE system
Maintain accurate records
Collaborate with Branch Operations and Sales teams to support customer experience and branch goals
Support showroom customers with the ISR and/or Operations Manager
Perform warehouse operations including inspecting, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory
Maintain and reconcile warehouse inventory, address discrepancies, and generate inventory reports
Handle will-call customers
Maintain the showroom, update samples and labels, and conduct monthly showroom audits
Receive, record, issue, and transport goods
Prepare basic sample boards
Perform other customer service and warehouse operations tasks as assigned

Requirements

What you’ll need

1–3 years of experience in building, construction, design, or warehouse environments preferred
Results-driven, customer-focused, highly organized, and detail-oriented
Ability to work effectively as part of a team in a busy environment
Leadership, critical thinking, decision-making, and listening skills
Relationship-building skills and composure under pressure
Knowledge of database and query functions
Functional computer skills
Ability to read and respond to non-verbal communication
Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking
Ability to create basic sample boards
Ability to handle inventory safely and efficiently
Forklift certification and wet saw experience are a plus
Bilingual Spanish and English preferred, or another language appropriate for the area
Must pass a background check
Ability to stand, use hands, and reach for prolonged periods
Ability to walk, stoop, kneel, crouch, crawl, sit, climb, and balance
Ability to lift and/or move up to 50 pounds regularly
Required close vision, peripheral vision, and ability to adjust focus
Ability to talk on the phone and use computers for extended periods
Ability to operate a forklift safely and efficiently will be required
Regular, predictable attendance is essential
Maintain a clean, professional appearance and follow the company dress code

Benefits

Comp & perks

Hourly role
Flexibility to work additional hours based on business needs
Reasonable accommodations for individuals with disabilities
Equal employment opportunity and nondiscrimination protections