Warehouse and Customer Support Representative

Emser Tile

Emser Tile, a national ceramic tile and natural stone distributor, seeks a hybrid representative for customer service and warehouse operations. Managing orders, showroom support, inventory, and branch logistics in Lenexa.

Posted 8/14/2026full-timeLenexa • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication, and the ability to manage inventory and warehouse operations. Proficient in using database functions and maintaining accurate records while supporting team collaboration and achieving branch goals.

Highest-signal resume keywords

Customer ServiceInventory ManagementForklift OperationBilingual in Spanish and EnglishWarehouse Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Database FunctionsBasic Math SkillsSample Board CreationInventory TrackingOrder EntryRecord MaintenanceShipping and PackingProduct CountingWarehouse AuditsHandling Inventory

Soft Skills

Detail-OrientedResults-DrivenTeam CollaborationRelationship BuildingCritical Thinking

Tools & Technologies

JDE SystemForkliftWet Saw

Certifications & Qualifications

Forklift Certification

Industry Keywords

BuildingConstructionDesignWarehouseCustomer Experience

About the role

Key responsibilities & impact

Act as the primary point of contact for Builders, Designers, General Contractors, and walk-in customers
Deliver customer service in person and over the phone
Greet customers, resolve inquiries and complaints, and build customer relationships
Enter and verify orders and account information in the JDE system
Maintain accurate records
Collaborate with Branch Operations and Sales teams to support customer experience and branch and market goals
Support showroom customers with the ISR and/or Operations Manager
Perform warehouse operations including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory
Maintain and reconcile warehouse inventory and address discrepancies
Generate inventory reports under supervisor direction
Handle will-call customers
Assist with showroom maintenance, sample and label updates, and monthly showroom audits
Receive, record, issue, and transport goods
Prepare basic sample boards
Perform other tasks supporting customer service and warehouse operations

Requirements

What you’ll need

1–3 years of experience in building, construction, design, or warehouse environments preferred
Results-driven, customer-focused, highly organized, and detail-oriented
Ability to work effectively as part of a team in a busy environment
Leadership, critical thinking, decision-making, and listening skills
Relationship-building skills and composure under pressure
Knowledge of database and query functions
Functional computer skills
Ability to read and respond to non-verbal communication
Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking
Ability to create basic sample boards
Ability to handle inventory safely and efficiently
Forklift certification and wet saw experience are a plus
Bilingual in Spanish and English preferred, or another language as appropriate for the area
Must pass a background check
Ability to operate a forklift safely and efficiently is required
Ability to stand, walk, stoop, kneel, crouch, crawl, sit, climb, and balance
Ability to lift and/or move up to 50 pounds regularly
Specific vision abilities including close vision, peripheral vision, and ability to adjust focus
Ability to work around moving mechanical parts, fumes or airborne particles, varying temperatures, and loud noise
Ability to talk on the phone and use computers for extended periods
Regular, predictable attendance
Maintain a clean, professional appearance and follow the company dress code

Benefits

Comp & perks

Hourly role with flexibility to work additional hours based on business needs
Equal employment opportunity and anti-discrimination protections
Reasonable accommodations for individuals with disabilities
Application-process accommodations available under the Americans with Disabilities Act