HR Operations Manager, Employee Relations

EMS Management & Consultants, Inc.

Manager of HR Operations overseeing Employee Relations, corrective action, and HR Operations functions. Leading investigations and ensuring compliance with company policies and laws at EMS Management & Consultants.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Employee Relations and HR Operations, with a strong focus on corrective action processes, investigations, and compliance. Proven ability to lead teams, coach managers, and drive continuous improvement in HR practices.

Highest-signal resume keywords

Employee Relations ManagementHR Operations LeadershipInvestigative SkillsCoaching and DevelopmentPayroll Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Corrective Action ProcessHRIS AdministrationPerformance ManagementPolicy DevelopmentRisk AssessmentDocumentation PracticesData AccuracyOperational OversightCompliance ManagementTraining Development

Soft Skills

Excellent CommunicationInfluencing SkillsJudgmentAccountabilityCollaboration

Industry Keywords

Human ResourcesEmployee RelationsHR CompliancePayroll OperationsPerformance Concerns

About the role

Key responsibilities & impact

Owns and manages the end-to-end corrective action process, including coaching managers on performance concerns, documentation, consistency, and follow-through
Serves as the central owner of all Employee Relations matters, including investigations, policy violations, and workplace concerns
Conducts prompt, thorough, and impartial investigations, ensuring appropriate documentation and defensible outcomes
Advises managers on employee conduct and performance concerns, risk mitigation, and appropriate corrective actions
Develops and delivers guidance and training to strengthen corrective action practices and documentation
Ensures consistent application of policies and practices across the organization
Identifies trends in corrective action and ER matters and recommends proactive solutions
Provides operational oversight across assigned HR Operations functions, partnering with internal team members and external vendors to ensure effective service delivery, timely resolution of HR issues, and consistent HR support
Ensures HR operational processes are accurate, efficient, and scalable
Partners with HRBPs and HR leadership to ensure alignment and effective execution of people practices
Provides leadership and oversight for payroll operations, ensuring accurate and timely payroll processing, effective controls, issue resolution, and compliance with applicable wage and hour requirements
Provides strategic and operational oversight of the HRIS, including system administration, governance, and continuous improvement, ensuring data accuracy, system integrity, effective workflows, reporting capabilities, and appropriate access controls
Leads, coaches, and develops assigned HR team members, establishing clear expectations, monitoring performance, and promoting accountability, collaboration, and high-quality service
Drives continuous improvement of HR operational processes, identifying opportunities to enhance efficiency, accuracy, compliance, and service quality
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
5+ years of progressive HR experience, including Employee Relations and HR Operations exposure
Strong Employee Relations background, including independent management of investigations and complex employee situations
Demonstrated ability to coach and influence managers through employee relations, corrective action, and complex employee issues
Experience operating at an HR Manager level or equivalent leadership capacity, including ownership of Employee Relations decisions and corrective action outcomes
Demonstrated experience leading HR Operations functions, including Payroll, Compensation, HRIS, HR Compliance, and related operational processes
Experience managing or supporting cross-functional operational functions and processes
Demonstrated people leadership experience, including setting expectations, coaching and developing team members, managing performance, and promoting accountability
Ability to assess risk and make sound decisions in complex or ambiguous situations
Strong judgment and ability to handle sensitive and confidential matters
Excellent communication and influencing skills, with the ability to guide leaders through complex situations
Ability to manage multiple priorities in a fast-paced environment
Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Benefits

Comp & perks

discretionary bonus plan
comprehensive benefit package
retirement plan
health coverage
paid time off