Client Success Representative

EMS Management & Consultants, Inc.

Client Success Representative focusing on account performance and client retention for EMS Management & Consultants. Managing client communications and providing team support with various processes.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Focus on maximizing account performance and client retention by providing guidance and support related to the client account.
Manage and respond to client and internal needs.
Drive the account management and customer service model by identifying strategic needs for the department.
Provide coaching and guidance to other team members.
Answer and resolve or route Client Relations phone calls in an efficient and timely manner.
Answer and resolve or route Client Relations emails from clients and internal staff in an efficient and timely manner.
Detect caller patterns/trends and provide appropriate feedback to Client Relations leadership.
Identify and communicate call and email trends and present data to Client Relations team for use in Client Business Reviews and internal schedule management.
Work closely with Client Relations leadership to design processes and recommend improvements for better team support and improvement of the client experience.
Facilitate timely communication and follow-up.
Lead and participate in various projects as needed.
Document requests for audits or other similar requests.
Collaborate with Strategic Account Managers as needed when issues arise.
Generate regularly scheduled or ad-hoc reports as needed.
Assist Client Relations leadership with schedule management.
Serve as primary account manager in emergency and/or unexpected situations.
Conduct all job tasks, duties, phone calls, and interactions in accordance with company policies and applicable government regulations.
Consistently support and demonstrate the company mission and values.
Provide backup support to other departments as directed.
Completion of and/or involvement with special projects.

Requirements

What you’ll need

Associates degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience.
Experience with healthcare, or healthcare billing and/or third-party environment.
Working knowledge of company operations and companywide department functions.
Demonstrates strong customer service skills.
Excellent written, verbal, and telephone communication skills.
Ability to collaborate and work effectively across functional lines.
Highly organized with ability to manage time, multitask, and prioritize work well.
High level of accuracy with attention to detail and deadlines.
Strong sense of privacy of confidential information.
Willing and able to adapt to changes in work environment, procedures, priorities, and job duties.
Strong work ethic with the ability to identify what needs to be done, complete tasks, and meet deadlines with little supervision.
Firm understanding of Medicare, Medicaid, insurance, liability, and tertiary payment methods.
Strong, demonstrated knowledge of HIPAA requirements and regulations.
Ability to learn, understand, and work within specific client requirements.
Strong data entry skills.
Working knowledge of Microsoft Office programs.

Benefits

Comp & perks

Discretionary bonus plan
Comprehensive benefit package
Health coverage
Paid time off
Retirement plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer servicereport generationaccount managementhealthcare billingthird-party environmentMedicareMedicaidinsuranceHIPAA

Soft Skills

communicationcollaborationorganizational skillsmultitaskingattention to detailadaptabilitywork ethicproblem-solvingcoachingleadership