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Collections Specialist
EMS Management & Consultants, Inc.Life Line Collections Specialist responsible for patient collection efforts and payment arrangements for EMS|MC. Engaging professionally with patients through outbound calls and documenting interactions meticulously.
About the role
Key responsibilities & impact- The Life Line Collections Specialist is responsible for collection efforts, making contact with patients, discussing and negotiating payment arrangements and possible solutions with patients.
- Place outbound phone calls efficiently and in a professional manner.
- Notify consumers of delinquent accounts via telephone to solicit payment.
- Receive payments via telephone for customer accounts.
- Manage and follow up on assigned collection accounts.
- Accurately document the information provided and outcome of the call in an efficient, clear, and concise manner.
- Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor, or other member of management.
- Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations.
- Consistently support and demonstrate the company mission and values.
- Assist with special projects as directed.
- Participation in relevant meetings or events.
- Perform other necessary tasks as assigned by supervisor.
Requirements
What you’ll need- Excellent customer service skills
- Strong verbal, written, and telephone communication skills
- Strong computer skills
- Ability to maintain confidentiality and communicate effectively
- Ability to multi-task
- Must be able to handle disgruntled callers professionally, effectively, and with tact
- Strong data entry skills
- Must possess a level of resourcefulness and independence adequate to efficiently utilize resources to solve problems and complete tasks
- Working knowledge of Microsoft Office programs
- Collection experience is helpful, but not required
- ACA certification is plus, but not required
Benefits
Comp & perks- Flexible Scheduling
- Career development plans
- Weekly wellness seminars
- Comprehensive benefit package
- Remote opportunities
- All equipment provided
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycollection experience
Soft Skills
customer serviceverbal communicationwritten communicationtelephone communicationconfidentialitymulti-taskingproblem-solvingresourcefulnessprofessionalismtact
Certifications
ACA certification