Director, Client Success

EMS Management & Consultants, Inc.

Director of Client Success overseeing client satisfaction and revenue growth through strategic leadership and Client Success Executive management in healthcare revenue cycle management.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesLead💰 $130,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

The Director of Client Success is a leadership role responsible for client satisfaction, retention, renewal, and revenue growth across a portfolio of strategic clients.
This role leads, coaches, and develops a team of Client Success Executives to ensure consistent, high-impact execution of holistic revenue cycle management (RCM) strategies.
The Director serves as a strategic advisor to clients and an internal business leader, leveraging analytics, operational insight, and industry expertise to optimize performance, mitigate risk, and drive long-term, scalable client and company success.
Lead and develop a high-performing Client Success Executive (CSE) team through clear expectations, coaching, accountability, and performance management.
Establish and oversee standardized client success strategies, operating rhythms, and performance metrics that drive retention, renewal, and growth.
Ensure consistent, best-in-class execution of holistic revenue cycle management across all assigned clients.
Act as executive sponsor and primary escalation point for complex or high-risk client relationships.
Partner with Client Success Executives to develop and execute client-specific operational, financial, and growth plans aligned to client goals and contractual commitments.
Drive value-creating insights and recommendations using analytics, operational performance data, and industry trends.
Maintain strong executive-level client relationships built on trust, transparency, and measurable outcomes.
Lead quarterly business reviews and executive-level discussions, ensuring clear articulation of performance, risks, and opportunities.
Proactively identify, assess, and mitigate client and operational risk through structured review mechanisms, escalation protocols, and corrective action planning.
Collaborate with Sales, Marketing, Revenue Cycle, Project Management (PMO), Analytics, and Executive Leadership to deliver a cohesive, forward-looking client experience.
Coach, mentor, and inspire team members while holding them accountable for outcomes.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Healthcare Management, Marketing, Sales, or a related field, or equivalent experience.
5+ years of progressive experience in Client Success, Account Management, or Healthcare Revenue Cycle Management (RCM).
Demonstrated success leading, developing, and coaching client-facing teams.
Strong working knowledge of healthcare revenue cycle operations, compliance, and regulatory requirements.
Proven ability to analyze complex data and translate insights into actionable strategies.
Excellent executive-level communication, relationship management, and stakeholder-influence skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and modern, web-based business applications.
Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Benefits

Comp & perks

discretionary bonus plan
comprehensive benefit package
retirement plan
health coverage
paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client successaccount managementhealthcare revenue cycle managementdata analysisperformance metricsrisk mitigationstrategic planningcoachingoperational insightrevenue growth

Soft Skills

leadershipcommunicationrelationship managementorganizational skillsteam developmentaccountabilitytrust buildingmentoringperformance managementstakeholder influence

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in Healthcare ManagementBachelor's degree in MarketingBachelor's degree in Salesequivalent experience