Client Success Executive II
EMS Management & Consultants, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $60,000 - $80,000 per year
About the role
- Independently manages a portfolio of healthcare clients, driving client satisfaction, retention, and financial performance.
- Manage a balanced portfolio of assigned client accounts with varying service scopes, strategic priorities, and engagement requirements.
- Proactively identify risks, trends, and opportunities within assigned client accounts.
- Act as a resource to peers by sharing knowledge, best practices, and guidance.
- Demonstrate proactive account management by identifying data-driven trends through client reporting and ensuring follow-through on action plans.
- Lead client meetings, presentations, and business reviews by setting agendas, presenting performance insights, facilitating discussion, and driving alignment on action plans and next steps.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
- 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles.
- Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts.
- Strong analytical, presentation, and relationship-management skills with the ability to communicate insights effectively.
- Demonstrated ability to manage competing priorities, deadlines, and client expectations independently.
- Proficiency in English is necessary for job-related communication.
Benefits
- Discretionary bonus plan
- Comprehensive benefit package
- Retirement plan
- Health coverage
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare billingreimbursementregulatory compliancedata analysisclient reporting
Soft Skills
client satisfactionrelationship managementanalytical skillspresentation skillscommunication skillsproactive account managementtime managementproblem-solving
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Healthcare Administration