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Technical Operations Coordinator
EMS HealthcareTechnical Operations Coordinator managing healthcare project operations with a focus on maintenance and compliance. Coordinating tasks and ensuring operational excellence within a dynamic team.
About the role
Key responsibilities & impact- Respond promptly to queries via the Operations Helpdesk, ensuring timely resolution or escalation as required.
- Coordinate and book in repair works, servicing, and planned preventative maintenance (PPM) activities across healthcare units.
- Prepare and maintain rolling maintenance schedules, ensuring all activities are planned efficiently and in compliance with service intervals.
- Work closely with the Technical Operations, production, and engineering teams to plan and coordinate complex maintenance and repair tasks.
- Ensure operational continuity by supporting the daily running of healthcare units with minimal disruption to services.
- Manage and update all compliance and maintenance documentation, including certificates, service reports, and inspection records.
- Raise and track purchase orders (POs) and liaise with suppliers and service partners to ensure timely delivery of services.
- Maintain accurate records in asset management and facility management systems, ensuring data integrity and document control.
- Analyse maintenance and performance data to identify trends, risks, and opportunities for service improvement.
- Support internal audits and regulatory inspections by ensuring documentation is audit-ready and in line with policy.
- Monitor contractor performance and provide feedback to ensure high service standards are maintained.
- Assist in the mobilisation of new units by preparing technical packs, compliance checklists, and onboarding service partners.
- Contribute to continuous improvement initiatives within the Technical Operations function.
Requirements
What you’ll need- Minimum of 12 months’ experience in an office-based or administrative coordination role
- Proven experience in maintenance scheduling, booking service visits, and tracking tasks to completion
- Prior experience working in a technical, engineering, or facilities environment (e.g., healthcare engineering, mobile medical units, estates & facilities, or plant maintenance)
- Confident working with and interpreting technical documentation, service manuals, and maintenance procedures
- Experience liaising with contractors, engineers, or service providers to coordinate and follow up on technical tasks
- Demonstrable ability to work across departments (technical, production, logistics) to deliver coordinated services
- Competent in analysing maintenance data and presenting findings or trends to support performance monitoring and planning
- Experience working within healthcare estates, medical technology, or a regulated technical environment (Desirable)
- Exposure to mobile or modular unit maintenance (e.g., trailers, welfare units, medical scanning units) (Desirable)
- Experience in handling customer or stakeholder inquiries, feedback, and complaints in a service-driven environment (Desirable)
- Working knowledge of procurement or supply chain processes, including liaising with vendors and raising purchase orders (Desirable)
- Proficient in Microsoft Office and business systems (e.g., SharePoint, Teams, Excel reporting tools) (Desirable)
- Experience supporting audits (internal, external, or regulatory) with responsibility for documentation readiness (Desirable)
- Ability to work in a fast-paced environment with shifting priorities and reactive maintenance needs (Desirable)
- Awareness of sustainability or energy efficiency practices in facilities and maintenance operations (Desirable)
Benefits
Comp & perks- Bank holidays, plus 25 days annual leave, increasing to 28 after 5 years
- Buy & Sell holidays
- Enhanced Maternity and Paternity leave
- 1 Occasion day each year, this could be your child's first day of school, their nativity play or your own birthday - the choice is yours!
- Healthshield, our healthcare cash plan
- Cycle to work scheme
- Electric car scheme
- Tech scheme
- Wellbeing support from our qualified mental health first aiders
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
maintenance schedulingbooking service visitsanalysing maintenance datainterpreting technical documentationcompliance documentationpurchase order managementasset managementfacility managementperformance monitoringcontinuous improvement
Soft Skills
coordinationcommunicationproblem-solvinginterdepartmental collaborationcustomer servicefeedback handlingadaptabilityattention to detailtime managementteamwork