Empyrean Solutions

Consultant

• Serve as a primary point of contact for client support requests related to Empyrean's Profitability and Budgeting & Planning solutions, from initial triage through resolution
• Troubleshoot configuration, data, reporting, and calculation issues within existing profitability and planning models
• Work with dimensions, hierarchies, allocation logic, driver-based assumptions, and forecast logic
• Help clients interpret profitability reporting across customer, instrument, product, and organizational views
• Guide clients through budgets, forecasts, and variance reporting toward root-cause fixes
• Maintain clear documentation of support cases and contribute to the internal knowledge base
• Escalate complex configuration or product issues to implementation consultants or product management and follow through to resolution
• Advise clients on best practices for data management, reporting, FP&A, and profitability measurement
• Liaise between client users and Empyrean's product management team, channeling client needs into product direction
• Apply AI-assisted tools and repeatable processes to resolve support issues efficiently and improve those processes
• Safeguard sensitive customer data by following applicable policies, controls, and approved data-transmission channels
• Perform other duties and assignments as needed and directed

Bank Performance Management Consultant