Consumer Experience, Channel Manager

Emprise Bank

Consumer Experience & Channel Manager driving digital banking strategy and vendor coordination. Leading consumer engagement initiatives and channel execution at Emprise Bank.

Posted 6/6/2026full-timeWichita • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills

digital bankingcustomer experiencechannel managementproduct implementationomnichannel customer experiencescustomer journey mappingdigital ecosystem coordinationdata analysisplatform integrationvendor management

Soft Skills

communicationleadershipcollaborationproblem-solvingstrategic thinkingcustomer engagementcross-functional coordinationoperational effectivenessadaptabilitystakeholder management

Tools & Technologies

digital platformscustomer feedback toolsanalytics softwareproject management toolsCRM systemsbanking softwaremobile banking applicationsonline banking systemsvirtual assistant technologiesmarketing automation tools

Industry Keywords

consumer bankingfintechdigital transformationcustomer onboardingservice expectationschannel performancecustomer acquisitiondeposit growthexperience insightsgovernance

About the role

Key responsibilities & impact

Digital Channel Strategy & Platform Evolution
Lead business-side coordination and advancement of consumer digital banking experiences including online banking, mobile banking, digital account opening, virtual assistant capabilities, and other customer-facing digital platforms
Identify opportunities to improve customer engagement, self-service functionality, onboarding experiences, personalization, and digital servicing capabilities
Partner with Technology and application support teams to help evaluate platform capabilities, integrations, dependencies, and future enhancement opportunities
Support development and prioritization of customer-facing channel enhancements aligned to business objectives and customer needs
Help drive evolution of omnichannel customer experiences across branch, contact center, and digital channels
Vendor Strategy & Digital Ecosystem Coordination
Serve as a key business partner in strategic digital vendor relationships and ongoing platform roadmap discussions
Collaborate with Technology, Product and enterprise partners to influence vendor priorities, enhancement sequencing, and customer experience improvements
Help identify opportunities to better leverage existing platform capabilities and integrations across the digital ecosystem
Coordinate cross-functional planning and execution for customer-facing technology enhancements and channel initiatives
Monitor industry trends, emerging customer expectations, and digital banking capabilities to help inform future channel direction
Customer Experience & Journey Improvement
Coordinate customer experience enhancements and journey improvements across consumer banking channels
Identify friction points within customer onboarding, servicing, engagement, and support experiences
Partner with frontline, operational, and support teams to ensure customer experience enhancements are scalable, operationally effective, and aligned with service expectations
Support customer feedback collection, experience insights, and channel performance analysis to inform future improvements
Help align customer interactions into a more seamless and consistent omnichannel experience
Product Rollout & Channel Execution
Coordinate implementation and rollout of new consumer products, promotions, pricing initiatives, and customer-facing capabilities across channels
Partner with Product, Marketing, Operations, Compliance, Technology, and frontline leadership to support launch planning and execution
Help ensure frontline readiness, operational alignment, communication, and customer experience consistency for new initiatives
Support execution of deposit growth, customer acquisition, and engagement initiatives across consumer and small business banking
Monitor customer adoption, engagement, and channel performance trends related to new initiatives and channel enhancements.
Cross-Functional Leadership & Business Integration
Serve as a connector across Consumer Banking, Product, Technology, Marketing, Operations, and frontline teams to coordinate customer-facing initiatives
Help establish implementation timelines, execution plans, and coordination rhythms for key channel and experience initiatives
Identify operational barriers, coordination gaps, and customer experience risks that impact successful execution
Support governance, prioritization, reporting, and progress tracking related to digital and channel initiatives
Contribute to ongoing modernization efforts focused on improving customer engagement, channel effectiveness, and digital capabilities
Other duties as assigned within the scope and responsibility of the job

Requirements

What you’ll need

5+ years of experience in consumer banking, digital banking, customer experience, channel management, fintech, product implementation, or related roles
Experience coordinating or supporting digital banking platforms, customer-facing technology initiatives, or omnichannel customer experiences
Strong understanding of consumer banking channels, digital ecosystems, customer journeys, and evolving customer expectations
Exceptional communication and leadership skills across technical and non-technical teams
Bachelor's degree in Business, Finance, Marketing, Information Systems, or related field preferred.

Benefits

Comp & perks

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.
We also offer shift differential pay for bilingual candidates!