Operations

• Responsible for people, process, and system performance across all facets of the Bank’s financial crime operations
• Oversee daily queues, workflows, and service levels to ensure timely review, escalation, and closure of alerts and cases
• Maintain and refine handoff processes between alert review, investigation, and regulatory filing functions
• Implement capacity planning models and forecasting tools to ensure resources align with growth
• Identify and implement improved processes and operational strategies that further mitigate risk or improve efficiency
• Develop critical measurements and reporting, to ensure regulatory requirements, service levels and compliance standards are being met, and escalate emerging risks to senior leadership
• Monitor key performance and risk indicators related to volumes, productivity, quality, and turnaround time
• Develop and prepare reports for senior management and the Board to summarize unit metrics, significant developments, and initiatives
• Maintain accurate documentation and audit trails for all operational decisions
• Lead continuous improvement efforts for systems, data mapping, and process workflows to enhance efficiency and control effectiveness.
• Collaborate with Data Analytics, Business, and Operations teams to drive automation, data integrity, and continuous improvement in financial crime operations.
• Design and test the monitoring rules, scenarios, and thresholds for new products, markets and payment types, and assist in optimizing rules for existing products
• Identify opportunities for automation, workflow orchestration, and use of AI or machine learning to improve alert quality, increase throughput, and reduce false positives
• Assign and direct work, establish team goals, evaluate employee performance, and resolve issues
• Promote continuous improvement and accountability through coaching, training, and performance management
• Instill a culture of efficiency, innovation, and regulatory accountability.

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