Community Manager – Senior Level Considered

Empowerly

Community Manager at Empowerly supporting students and families throughout their college admissions journey. Building relationships, coordinating services, and providing ongoing assistance during the admissions process.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for students and families throughout their Empowerly experience
Build strong relationships with families through proactive communication and support
Answer questions, troubleshoot concerns, and help families navigate the admissions process
Partner with counselors and internal teams to ensure students stay on track toward their goals
Monitor student engagement and identify opportunities for additional support
Deliver a high level of customer service in every interaction
Manage incoming support requests and customer communications
Maintain accurate records and documentation within Empowerly systems
Coordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates
Complete operational tasks accurately and efficiently
Help ensure a consistent experience for families across all stages of the program
Resolve customer concerns with professionalism, empathy, and sound judgment
Escalate issues when appropriate while maintaining a positive experience for families
For senior-level team members, serve as a point person for more complex or sensitive customer situations
Partner with Community Operations leadership to identify recurring challenges and recommend solutions
Identify opportunities to improve workflows and the family experience
Share feedback and ideas that help the team work more effectively
Support projects that improve Community Management operations
For senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders
Work closely with counselors, operations leaders, and cross-functional teams
Contribute to a positive, collaborative team environment
Support onboarding and training efforts for new team members as needed
Remain flexible and adaptable as business needs evolve

Requirements

What you’ll need

Bachelor's degree from an accredited university
4+ years of experience in customer service, customer success, account management, education, operations, or a related field
Experience working directly with customers, students, families, or clients
Strong written and verbal communication skills
Excellent organization and attention to detail
Ability to manage multiple priorities and stay calm under pressure
Strong problem-solving skills and sound judgment
Comfort learning and working within multiple systems and technologies
Ability to work independently in a remote environment
A positive attitude, strong empathy, and a genuine desire to help others
Must be legally authorized to work in the United States without current or future sponsorship
Must reside and work within the United States

Benefits

Comp & perks

Remote position within the United States
Candidates must reside and work within the United States
Candidates must be legally authorized to work in the United States without current or future sponsorship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecustomer successaccount managementoperationsrecord keepingdocumentationproblem-solvingworkflow improvementproject coordinationonboarding

Soft Skills

communicationorganizationattention to detailmulti-taskingcalm under pressureempathyflexibilityadaptabilitycollaborationindependence

Certifications

Bachelor's degree