Implementation Manager – Stock Plan Services

Empower

Implementation Manager leading client onboarding for Empower’s stock plan services. Collaborating with internal and external teams to ensure a smooth transition and high-quality client experience.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $96,100 - $135,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading stock plan client onboarding and implementation projects, ensuring effective communication and coordination among stakeholders. Proficient in developing policies, managing project timelines, and delivering high-quality client experiences.

Highest-signal resume keywords

Client Onboarding ManagementProject Management SkillsCross-Functional Team LeadershipPolicy DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client ImplementationProject ManagementImplementation ProceduresWorkflow DocumentationTask AssignmentImplementation Surveys

Soft Skills

Organizational SkillsProblem-SolvingRelationship ManagementVerbal CommunicationWritten Communication

Tools & Technologies

Project Management ToolsCollaboration Tools

Industry Keywords

Financial ServicesProfessional ServicesStock Plan ServicesClient ExperienceThird-Party Coordination

About the role

Key responsibilities & impact

Lead clients through the implementation and onboarding process for Empower’s stock plan services offering
Ensure a smooth transition from sales to ongoing support
Coordinate internal and external stakeholders
Develop client onboarding plans and manage communications
Deliver a consistent, high-quality client experience
Develop policies and procedures for product implementation and support
Maintain client implementation project timelines and workplans
Provide oversight, task assignment, and prioritization to Implementation team members
Build and deliver new client communications for the implementation and go-live processes
Lead new client implementation meetings
Transition new clients from implementation to support
Communicate new client onboarding to EASY Plan Setup team at Empower for new client onboarding and EASY-SPS SSO setup
Lead coordination and communication with third-party brokers and third-party administrators for shared client implementation and go-lives
Conduct implementation surveys

Requirements

What you’ll need

Bachelor's degree or equivalent experience
5 - 8 years of experience leading stock plan client onboarding or implementation projects in a professional services or financial services environment
Strong project management and organizational skills with ability to manage multiple concurrent implementations
Excellent written and verbal communication skills, including client-facing presentations
Demonstrated ability to lead cross-functional teams and delegate tasks effectively
Ability to develop and document policies, procedures, and workflows
Proficiency with project management and collaboration tools
Strong problem-solving and relationship management skills
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Benefits

Comp & perks

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.