Senior Business Incidents Analyst

Empower

Senior Analyst leading business incident response and improvement efforts at Empower. Coordinating resolution of high-impact incidents in the financial services sector.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $79,400 - $112,175 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and resolution within the retirement industry, with strong project management and analytical skills to drive action and ensure effective communication across business units.

Highest-signal resume keywords

Incident ManagementProject ManagementAnalytical Problem SolvingRetirement Industry ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PrioritizationRoot Cause AnalysisProcess ImprovementSix Sigma ToolsDocumentation Skills

Soft Skills

CollaborationInfluencing TeamsOrganizational SkillsPresentation SkillsAbility to Handle Ambiguity

Tools & Technologies

Microsoft Office

Industry Keywords

Defined Contribution PlansDefined Benefit PlansNon-Qualified PlansFinancial Services

About the role

Key responsibilities & impact

Host and drive business incident bridges to quick resolution by ensuring proper priority is assigned, key resources are engaged, and bridge participants are focused on remediation efforts
Effectively communicate incident status to various stakeholders
Ensure incident bridge activity is well documented and communicated to stakeholders
Identify owners of incident action items and track status of deliverables from those owners
Be the point of contact for consumption of incident action items, store artifacts, and distribute accordingly
Conduct post incident reviews, engaging with business partners to document and track that action plans to eliminate recurrence get completed
Assist with the coordination of action items identified during the weekly Empower Incident Escalation Committee meeting. This would include managing deliverables associated with the root cause analysis and process improvement of a gain/loss event, ensuring long term sustainability of the remediation efforts.

Requirements

What you’ll need

Retirement industry experience, including knowledge of defined contribution, defined benefit, non-qualified plans, and financial services industry
Ability to work across business units, collaborate with and influence teams to drive action
Must possess strong project prioritization, analytical/problem solving, organization, planning skills
Strong presentation skills, along with strong written and oral communication skills
Strong Project Management skillset
Ability to thrive in a fast-paced, evolving organization
Ability to handle ambiguity in your role
Basic knowledge of Six Sigma tools & concepts preferred
Proficient in the use of Microsoft Office software programs
Bachelor’s Degree in related field or a combination of both education and experience
5-7 years experience in a large, complex environment

Benefits

Comp & perks

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.