Registered Quality Assurance Specialist

Empower

Quality Assurance Specialist in financial services monitoring phone interactions for compliance and performance feedback. Utilizing analytical skills to ensure quality standards and improve training materials.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,300 - $69,125 per yearWebsite

About the role

Key responsibilities & impact

Monitor and provide feedback on the quality of phone interactions with participants
Evaluate calls of representatives and advisors to ensure compliance with internal policies and procedures
Provide continuous call evaluation feedback through written evaluations
Document and escalate call monitoring issues to management as necessary
Compile and track performance at an individual level using quality monitoring data management system
Extract and organize metrics to create month-end reporting and analysis
Facilitate call calibration exercises among Quality Assurance Specialists
Partner with internal resources to ensure thorough and accurate information in training and feedback
Conduct need/skill gap analysis and contribute to appropriate learning solutions
Assist with organization of training related projects and develop training materials for new representatives, advisors, and managers

Requirements

What you’ll need

Bachelor’s degree in a related discipline or equivalent industry experience
FINRA SIE, Series 7, and Series 66 (or 63 & 65 in lieu of 66) required; FINRA fingerprinting required
Strong analytical and critical thinking skills with sound judgment
Intermediate proficiency in Microsoft Office tools
Excellent written and verbal communication skills
Working knowledge of retirement plan, retail investment, or advisory products
Experience supporting training initiatives or contributing to learning materials
Ability to identify patterns and translate data into actionable recommendations
Strong organizational skills with high attention to detail
Commitment to maintaining regulatory standards and continuous operational improvement

Benefits

Comp & perks

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call evaluationquality monitoringdata managementmetrics analysistraining material developmentneed/skill gap analysisperformance trackingregulatory complianceanalytical skillscritical thinking

Soft Skills

written communicationverbal communicationorganizational skillsattention to detailsound judgmentcollaborationfeedback provisiontraining supportproblem-solvingpattern identification

Certifications

Bachelor’s degreeFINRA SIESeries 7Series 66Series 63Series 65FINRA fingerprinting