Experience Design Operations Manager

Empower

Experience Design Operations Manager enhancing customer experience through enterprise programs. Collaborating with Product, Design, Engineering, and Marketing teams to improve operational efficiency.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $119,700 - $173,625 per yearWebsite

About the role

Key responsibilities & impact

Lead enterprise-scale programs and transformation initiatives from planning through delivery
Drive achievement of milestones, OKRs, and Plan of Record commitments across cross-functional teams
Develop and maintain transformation roadmaps with clear dependencies, timelines, and success measures
Partner with Product, Engineering, Design, Marketing, Operations, and PMO teams to align priorities and execution plans
Facilitate governance activities including steering committees, executive reviews, and stage-gate meetings
Monitor program health, delivery timelines, risks, and dependencies while supporting proactive issue resolution
Identify and implement process improvements that enhance collaboration, delivery efficiency, and operational consistency
Support adoption of Agile, hybrid, and waterfall delivery practices based on business and regulatory needs
Prepare executive-level reporting and translate delivery insights into actionable recommendations
Coach team members and cross-functional partners on delivery practices, stakeholder engagement, and program execution

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Operations, Engineering, Information Systems, or related field; or equivalent experience
7+ years of project or program management experience in a matrixed, fast-paced, or regulated environment
Experience managing cross-functional programs across Product, Engineering, Design, Marketing, or Operations teams
Strong understanding of program governance, dependency management, and delivery planning
Experience applying Agile, hybrid, or waterfall methodologies across complex initiatives
Strong analytical, organizational, and problem-solving skills
Excellent communication and stakeholder partnership skills across all organizational levels
Experience using project, portfolio, or workflow management tools such as Jira, Workfront, Figma, or similar platforms
Ability to balance multiple priorities while supporting predictable delivery outcomes
Experience preparing executive-ready updates, reporting, and presentations

Benefits

Comp & perks

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

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Hard Skills & Tools

program managementproject managementAgile methodologywaterfall methodologydependency managementdelivery planningprocess improvementanalytical skillsorganizational skillsproblem-solving skills

Soft Skills

communication skillsstakeholder engagementleadershipcollaborationcoachingexecutive reportingprioritizationissue resolutioncross-functional teamworkpresentation skills