Lead Associate – Financial Wellness Planning & Advisory Services

Empower

Lead Associate responsible for escalated calls and coaching in financial advisory services. Ensuring regulatory compliance and participant-focused wealth management conversations.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $65,600 - $92,675 per yearWebsite

About the role

Key responsibilities & impact

Responsible for handling and responding to complex escalated calls
Research the situation and ensure timely resolution in partnership with Supervisory Managers
Provide ongoing coaching to associates on cross selling, wealth management, and tax-exempt strategies
Address questions or concerns in relation to participant accounts in accordance with FINRA / SEC guidelines
Complete the fraud verification process for distributions over the specified amount per policy

Requirements

What you’ll need

Bachelor's Degree or equivalent experience in financial services
FINRA Series 7, 24, 63, and 65 registrations required
FINRA fingerprinting required
Experience in brokerage trading and trade approval preferred
Five years of wealth management experience preferred
Demonstrated ability in effectively handling client escalated issues
Deep knowledge wealth management and tax-exempt sales strategies
Ability to coach, train, and develop job-related resources

Benefits

Comp & perks

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

brokerage tradingtrade approvalwealth managementtax-exempt strategiesfraud verification

Soft Skills

coachingtrainingclient issue resolutioncommunication

Certifications

Bachelor's DegreeFINRA Series 7FINRA Series 24FINRA Series 63FINRA Series 65FINRA fingerprinting