Senior Manager, Advisory & Planning – Wealth Management, Premier/Brokerage

Empower

Senior Manager leading a wealth management team for Empower, focusing on client satisfaction and performance metrics. Managing Advisors while enhancing services and operational efficiencies.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $87,400 - $123,400 per yearWebsite

About the role

Key responsibilities & impact

Leading and mentoring a team of wealth management segment focused Advisors who serve Empower Premier & Brokerage clients, including conducting regular touch base meetings, call reviews, periodic bonus recommendations and performance reviews.
Directly coaching a team of Advisors to ensure firm-wide performance goals are met or exceeded in the areas of new relationship onboarding, client contact, share of wallet growth, referral generation and client retention.
Driving client service related projects and developments by identifying, prioritizing, and delegating areas where we can improve process, procedure, or technology.
Conceptualizing and enhancing reporting for Advisors and management.
Working with internal stakeholders to improve Advisor resource management to enhance client communication and education.
Managing the daily schedules and PTO of a team of Advisors including adequate daily and holiday coverage.
Enhancing and participating in initial training and ongoing education programs for Advisors.
Participating in the recruiting and hiring of new Advisors.
Comprehensive relationship management via phone conversations, email communication, and in-person meetings.
Client interaction is both proactive and reactive.
Act as liaison between clients & various internal groups/departments within Empower Personal Wealth to serve clients.
Initial point of elevation and escalation for any Client Service matter.
Onboarding and servicing of mass affluent client relationships.

Requirements

What you’ll need

Bachelor's Degree or extensive industry experience required.
2+ years’ experience in financial services relationship management and operations preferred.
Experience in a player-coach, managerial, and/or mentorship role, particularly with Mid-career professionals.
FINRA Series 7, 24 and 66 (or 63 and 65) registrations required within corporate-established timelines.
CFP® preferred.
FINRA Fingerprinting required.
Strong interpersonal leadership skills, team-oriented, and collaborative.
Ability to exhibit strong decision making supported by quantitative data and qualitative rationale.
Excellent operational, organizational, and follow-up skills with the ability to manage and process complex operational work in an efficient manner.
Ability to work at the strategic and tactical level.
Expert, current knowledge of investment products and services.
End-to-end experience with all aspects of retail investment service, such as front-office operations, ongoing client suitability, product personalization/maintenance, as well as client service and retention.
Experience with all areas of the client operations aspect of investment advisory. Examples: (Account Establishment, ACAT, IRA distributions, etc.)

Benefits

Comp & perks

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial services relationship managementoperations managementinvestment products and services knowledgeclient operationsaccount establishmentACATIRA distributionsreporting enhancementprocess improvementclient service

Soft Skills

leadershipmentorshipteam-orientedcollaborativedecision makingorganizational skillsfollow-up skillsstrategic thinkingtactical executioninterpersonal skills

Certifications

Bachelor's DegreeFINRA Series 7FINRA Series 24FINRA Series 66FINRA FingerprintingCFP®