Own and improve the reliability, performance, and scalability of API services in production.
Troubleshoot and resolve P1/P2 production incidents end-to-end, analyzing issues across application, infrastructure, and integrations.
Work closely with API developers to identify and address reliability issues and application-level security vulnerabilities in service design and implementation.
Contribute targeted code-level or configuration fixes to resolve issues and prevent recurrence.
Participate in root cause analysis (RCA) and drive durable, long-term fixes.
Improve API resilience through patterns such as timeouts, retries, circuit breakers, and graceful degradation.
Establish and enhance observability and service health metrics, including logs, metrics, traces, and SLOs, using Datadog and Splunk.
Define and monitor SLAs/SLOs for API performance and availability.
Work with API Gateway and ALB/NLB for traffic management, routing, and system reliability.
Contribute to CI/CD pipelines using Jenkins to ensure safe and consistent deployments.
Contribute to disaster recovery readiness and system resilience planning.
Collaborate across engineering teams to improve system design and operational readiness.
Participate in an on-call rotation for critical incidents (P1/P2).

Requirements

Minimum 5 years of experience in backend or API development
Strong hands-on experience with Java and Spring Boot
Proven experience building, shipping, and operating APIs in production environments
Strong problem-solving skills with the ability to debug real production issues end-to-end
Experience handling P1/P2 incidents in production environments
Solid understanding of API architecture, request lifecycle, and common failure patterns
Experience with AWS services, including API Gateway, ALB/NLB, EC2, ECS/EKS, Lambda, RDS, or DynamoDB
Familiarity with reliability patterns such as timeouts, retries, circuit breakers, and connection pooling
Experience with observability tools such as Datadog and/or Splunk
Experience with CI/CD pipelines, preferably Jenkins
Strong debugging skills in distributed systems
Experience with Git-based workflows and Agile development
Bachelor’s in Computer Science, Information Systems, or a related field; equivalent practical experience welcomed.

Benefits

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaSpring BootAPI developmentAWSDatadogSplunkCI/CDJenkinsdebuggingAPI architecture

Soft Skills

problem-solvingcollaborationcommunicationanalytical thinkingincident managementroot cause analysisoperational readinessreliability improvementsystem designdebugging skills