Lead cross-functional collaboration in an Agile environment to gather, document, and manage requirements for software development projects
Translate business needs into user stories and supporting artifacts, ensuring alignment with project goals and shared understanding across stakeholders and development teams
Conduct complex analysis of current systems and processes to identify improvement opportunities, efficiency gains, and impacts of change
Partner with Engineers and Quality Assurance to review requirements, validate functionality, and support delivery outcomes
Troubleshoot issues, conduct impact analysis, recommend solutions, and support business queries, particularly during major incidents
Review and socialize system enhancements with project stakeholders, ensuring solutions align with high-level technology and organizational objectives
Create and maintain documentation such as flow diagrams, workflows, specifications, reports, and manuals outlining system and technical solutions
Coach and mentor other Analysts; lead the COE for the Analyst community within the value stream
Collaborate with Architects and System Analysts to solve complex business problems and contribute to future application roadmaps focused on scalability and resiliency
Stay informed on best practices and emerging trends in business analysis and Agile methodologies, influencing discipline standards and practices

Requirements

10+ years of relevant experience working with development and systems teams as a Lead Business Systems Analyst
Ability to perform complex, high-impact work with broad independence and sound judgment
Strong skills in requirements elicitation, documentation, and translating needs into clear deliverables for technical teams
Ability to analyze complex business processes and multi-platform systems, including databases, to bridge business needs and technical solutions
Strong problem-solving skills, with practical and innovative approaches to business challenges
Clear stakeholder communication skills, including the ability to convey technical information in an understandable way
Strong documentation skills to produce workflows, specifications, reports, manuals, and other artifacts
Ability to manage tasks, timelines, and resources to support successful project delivery
High proficiency with technology including SQL, Toad, MS Access, Excel, and/or SharePoint
Strong knowledge of Agile development, including experience with Jira and Confluence

Benefits

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

requirements elicitationdocumentationbusiness analysisimpact analysisproblem-solvingAgile methodologiesmulti-platform systems analysisSQLToadMS Access

Soft skills

cross-functional collaborationstakeholder communicationmentoringtask managementindependent judgmentinnovative thinkingclear deliverablescoachinganalytical thinkingorganizational skills