Empower

Managing Director – Relationship Management

Empower

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $163,700 - $237,350 per year

Job Level

Lead

About the role

  • Responsible for the relationship management of mega and non-profit plans with an asset value typically ranging from 500 million to more than 1 billion.
  • Responsible for maintaining client relationships by identifying solutions to enhance overall satisfaction, actively reducing risk of client loss and improving the financial viability of client relationships.
  • This includes both enhancing revenue and working with internal partners to improve plan relationship efficiency.
  • Ability to effectively report to management across key focus areas is critical to the success of this role.
  • Responsible for consistently reinforcing mega and non-profit clients’ buying decision and strengthening overall client relationships.
  • Conduct client meetings, working with internal SMEs and the service team, to bring Empower’s best thinking to clients in the areas of plan design, funding, administration, participant communications, compliance, fiduciary governance and industry trends.
  • Delivering periodic plan statistical, regulatory/legislative, and industry trending presentation to clients – both via phone and in person.
  • Work with the client service team to develop, present to the client, and implement client business planning deliverables.
  • Leadership – peer coaching and tactical execution on key initiatives.
  • Participate in new business finals presentations and client site visits building rapport with clients and managing client expectations beginning with the sales process and continuing throughout the relationship.
  • Has a good understanding of client needs and aligns those needs to business plans.
  • Demonstrates knowledge of the company’s products and services.
  • Ability to travel to client / prospective client meetings, internal team/SME/leadership relationship development or training is central to the role.
  • Ensures satisfaction in order to retain clients, support clients in meeting retirement plan goals.
  • Evaluating and Managing Client Satisfaction: Ability to ascertain both the obvious and not so obvious signs of satisfaction / dissatisfaction and effectively work to positively influence client perspective.
  • Relationship Penetration Expertise: Developing as deep and as broad a relationship with clients / advisors as possible.
  • Defining & Execution Specific Client Retention Strategy.
  • Defining & Assessing the Reasons for Client Risk: Understanding how / why we look at and evaluate client risk status.
  • Understanding “Provider”, “Client” & “Industry” Risks.
  • Identifying and working with key internal and external partners to retain clients.
  • Organizational Navigation: Understanding who to go to in order to get things done for a client and the organization.
  • Knowledge and ability to navigate governance structure i.e. Business Acceptance Committee.
  • Effective Communication & Presentation Skill: Effectively communicate ideas / messages in a clear and succinct manner.
  • Ability to articulate Empower value proposition, participant and plan sponsor experience, and relationship management value proposition.
  • Keeping the Organization Informed.
  • Timely, effective and comprehensive management reporting.
  • Understanding the Competitive Environment and What Differentiates Empower from Our Competition.
  • Self-Improvement - Importance of introspection and focus on personal development.
  • Strong Team and Business Leadership Characteristics: Working independently and being resourceful.
  • Effective time management.
  • Effective Project Management.
  • Critical thinking and decision making.
  • Business Ownership - Making decisions and looking at one’s portfolio as a “sole proprietor” would.
  • Acumen specific to client P&L Management: Understanding and being conversant on revenue and expense variables associated with client relationships.
  • Ability to Work Effectively with Internal Parties to Identify, Strategize and Deliver on Financial Goals.
  • Understanding of capital markets and Empower proprietary investment management products and services.
  • Ability to plan for, negotiate and effectively manage contract renewal process in timely manner.

Requirements

  • FINRA 6 & 63 registrations required within corporate-established timelines.
  • FINRA fingerprint required.
  • Bachelor’s degree.
  • 10+ years of industry and RM role specific experience.
  • Candidate must have extensive working experience with mega corporate or NFP market client relationships.
  • Understanding and being conversant on revenue and expense variables associated with client relationships.
  • Understanding of investment management products and services.
  • Excellent communication and negotiation skills.
  • Ability to build rapport with clients and proactively manage client expectations.
  • Working independently and being resourceful.
  • Effective time management.
  • Effective Project Management.
  • Critical thinking and decision making.
  • Ability to work with sophisticated buyers.
  • Deep knowledge of plan complexities.
  • Customer Focus.
  • Building Partnerships.
Benefits
  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client relationship managementfinancial viability analysisplan designfunding administrationparticipant communicationscompliancefiduciary governanceclient business planningP&L managementcontract renewal management
Soft skills
effective communicationnegotiation skillsrapport buildingtime managementproject managementcritical thinkingdecision makingself-improvementleadershiporganizational navigation
Certifications
FINRA 6 registrationFINRA 63 registrationFINRA fingerprint