Head of Operations – Automations

Empower Life Collective

Head of Operations focusing on systems, automations, and project execution at MM Coaching Limited. Driving efficiency and reducing founder involvement in day-to-day operations.

Posted 5/24/2026contractRemote • 🇿🇦 South AfricaLead💰 $3,500 - $5,000 per monthWebsite

About the role

Key responsibilities & impact

Own and maintain the full company tech stack - GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, and all integrations
Diagnose and resolve issues fast - and document fixes so they don't repeat
Respond to critical outages and eliminate redundant tools to reduce costs
Build AI-driven automations to replace manual tasks across all department
Reverse-engineer undocumented systems and create SOPs and system map
Target 30-50% reduction in manual workload
Build and maintain a complete SOP library for every operational process
Design systems for long-term maintainability, not short-term fixes
Own OKRs, quarterly planning, and cross-functional project tracking
Convert CEO objectives into clear plans with owners and deadlines
Support Sales, Marketing, and Service Delivery with fast operational help
Own Trustpilot review processes and the weekly operations meeting

Requirements

What you’ll need

5+ years in operations within high-ticket coaching, online education, or info-product businesses
Proven track record building scalable systems, SOPs, and automations
Proficient across: GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, ActiveCampaign, Notion
Deeply AI-literate - proven use of Claude, ChatGPT, or similar to reduce manual work at scale
Systems-minded - you map how tools, workflows, and teams connect
Independent troubleshooter - root causes, not symptoms
Proactive - you anticipate problems before they become crises
Calm under pressure - outages don't rattle you
AI-native - you default to AI-assisted workflows
Clear async communicator - strong Slack/Loom habits

Benefits

Comp & perks

Work from Anywhere - Fully remote position, work from wherever you're most productive
Flexible Hours - Structure your workday in a way that fits your life while still meeting team needs
Ongoing Growth - Access to ongoing training, resources, and development opportunities to sharpen your skills
Ownership & Impact - You won't just fill a role - you'll build something meaningful at a company that changes lives every day
Leadership Collaboration - Work closely with founders and department leads, with direct influence on how the business grows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-driven automationsSOPsscalable systemstroubleshootingroot cause analysisworkflow mappingmanual workload reductionproject trackingOKRssystem design

Soft Skills

proactivecalm under pressureindependentsystems-mindedclear communicationanticipation of problemscross-functional collaborationfast operational supportdocumentationproblem-solving