Project Coordinator
Life File LLC
Project Manager, Senior
Empower AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversees 6 subordinates with technical backgrounds in support of DIGIT 1.5 service desk mid tier team known as ATS.
- Responsible for the management of operations of the Advanced Technical Support team.
- Analyzes new and complex problems and creates innovative solutions.
- Sets deadlines, assigns responsibilities, and monitors and summarizes Advanced Technical Support performance.
- Prepares reports for upper management regarding statuses of incident and request performance.
- Collaborates with other leads inside the End User Services Portfolio and government counterparts.
Requirements
- Public Trust Clearance by start date.
- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- Applies fundamental concepts, processes, practices, and procedures on technical assignments.
- Performs work that requires practical experience and training.
- Proven ability to work independently in a full and/or partial remote environment with limited supervision.
- Maintain standard working hours per the DIGIT contract and to be available for meetings during working hours.
- Demonstrated ability to apply comprehensive knowledge across key tasks and high-impact assignments.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Advanced Technical Supportincident managementrequest performance analysisproblem analysissolution creationoperations managementreport preparation
Soft skills
leadershipcollaborationindependent worktime managementcommunication
Certifications
Public Trust ClearanceITILv4 Foundation Certification
