Project Manager

• Oversees 6 subordinates with technical backgrounds in support of DIGIT 1.5 service desk mid tier team known as ATS.
• Responsible for the management of operations of the Advanced Technical Support team.
• Analyzes new and complex problems and creates innovative solutions.
• Sets deadlines, assigns responsibilities, and monitors and summarizes Advanced Technical Support performance.
• Prepares reports for upper management regarding statuses of incident and request performance.
• Collaborates with other leads inside the End User Services Portfolio and government counterparts.

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