Technical Support Specialist
SDL
CloudSQL
Desktop Support Technician II
Empower AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ServiceNow
About the role
- Provide technical assistance to computer users.
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
- Performs a variety of clerical and administrative duties pertinent to remote assistance.
- Replies to trouble tickets to resolve user problems.
- Provides expert technical assistance through phone, email, and instant message to users in the area of password resets, e-mail, directories, standard MS Windows and Mac desktop applications, smartphones and network connectivity.
Requirements
- Public Trust Clearance by start date.
- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- Applies fundamental concepts, processes, practices, and procedures on technical assignments.
- Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
- Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
- Must be willing to work a variety of shifts, including holidays as scheduled.
- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical assistancetrouble ticket resolutionpassword resetsMS Windows applicationsMac desktop applicationssmartphonesnetwork connectivity
Soft skills
independent worksupervisionleadershipcollaborationproblem-solving
Certifications
Public Trust ClearanceITILv4 Foundation Certification
