Empower AI

Desktop Support Technician II

Empower AI

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

ServiceNow

About the role

  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • Performs a variety of clerical and administrative duties pertinent to remote assistance.
  • Replies to trouble tickets to resolve user problems.
  • Provides expert technical assistance through phone, email, and instant message to users in the area of password resets, e-mail, directories, standard MS Windows and Mac desktop applications, smartphones and network connectivity.

Requirements

  • Public Trust Clearance by start date.
  • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
  • Applies fundamental concepts, processes, practices, and procedures on technical assignments.
  • Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
  • Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
  • Must be willing to work a variety of shifts, including holidays as scheduled.
  • Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical assistancetrouble ticket resolutionpassword resetsMS Windows applicationsMac desktop applicationssmartphonesnetwork connectivity
Soft skills
independent worksupervisionleadershipcollaborationproblem-solving
Certifications
Public Trust ClearanceITILv4 Foundation Certification