Empower AI

Customer Service Representative

Empower AI

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Contact and communicate with providers to obtain required medical record documentation in an expeditious manner
  • Respond to telephone inquiries promptly, professionally, and efficiently to provide resolution
  • Analyze provider questions to determine best use of resources to resolve the situation
  • Serve as liaison between the providers and the various departments or team members in response to inquiries
  • Professionally respond to all written inquiries (letter, e-fax, email)
  • Process rejected records that do not meet initial inspection criteria and contacts providers to resubmit legible copies
  • Assist providers in identifying what is being requested and answers their inquiries
  • Process and verifies received records through provider communication indicating when invalid documentation is replaced or ready for assignment
  • Maintain competency and attends required education and training programs
  • Comply with all departmental protocols, policies and procedures
  • Perform other duties as assigned by Call Center Manager/Medical Records Supervisor

Requirements

  • Associates Degree in any of the following disciplines: - Medical Records - Computer Science
  • Or high school diploma or a G.E.D and two years of customer service, call center and/or medical record experience
  • Proficiency with computers and computer software, specifically MS Word and MS Excel
  • Ability to handle multiple phone lines throughout the business day
  • Ability to be able to speak clearly and articulate in a professional manner
  • Ability to work with others in a team environment
  • Optional - Bilingual (Spanish) CSR - must be fluent in speaking, reading and understanding the Spanish language.
  • Prefer at least one (1) year of customer service experience with call center detail
Benefits
  • Professional development opportunities
  • Health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical record documentationcustomer servicecall center experiencedata processingrecord verificationdocumentation analysiscommunication skills
Soft Skills
professional communicationteam collaborationproblem-solvingmultitaskingarticulation
Certifications
Associates DegreeG.E.D.