Emporix

L3 Support Engineer

Emporix

full-time

Posted on:

Location Type: Hybrid

Location: Gliwice • Poland

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Tech Stack

CloudGoogle Cloud PlatformJavaReactSpringSpring BootSpringBoot

About the role

  • Investigate, troubleshoot, and resolve complex technical issues escalated from the support team
  • Maintain and improve existing systems for stability, reliability, and performance
  • Analyze root causes of incidents and implement long-term fixes
  • Work across backend (Java) and frontend (React) components
  • Collaborate with engineering teams to address bugs
  • Review logs, metrics, and system behavior for potential problems
  • Handle advanced technical issues escalated beyond standard support
  • Continuously improve monitoring, alerting, and operational processes
  • Document known issues, solutions, and troubleshooting processes
  • Share knowledge with internal teams for improved support efficiency

Requirements

  • 3+ years of experience in software engineering
  • Comfortable with Java and familiar with frameworks like Spring Boot or Micronaut
  • Working knowledge of React or other frontend technologies
  • Effective communication in Polish and English (minimum B2 level)
  • Self-starter taking ownership of technical challenges
  • Experience with Cloud Integration (GCP) is a bonus
  • Care about Security with OWASP standards is a plus
Benefits
  • Flexible work setup
  • Meaningful impact on stability and reliability of commerce platform
  • Collaborative culture with knowledge sharing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaReactSpring BootMicronautCloud IntegrationGCPOWASP standardstroubleshootingsystem performancemonitoring
Soft Skills
effective communicationself-starterownershipcollaborationknowledge sharing