Client Success Manager, Emerging Markets
Employer Direct Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation.
- Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management and prioritization skills.
- Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, and case studies.
- Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments.
- Ensure company and client objectives, expectations, and goals are met.
- Support Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities.
- Maintain accurate data input and hygiene in the customer relationship management system for all assigned clients.
- Take appropriate and timely steps to resolve service issues.
Requirements
- Bachelor's degree or equivalent
- 5+ years of experience of client relationship and/or account management experience within the employee benefits, healthcare, or consulting industry, including at least one startup.
- Willingness to travel up to 20%.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); Working knowledge of Salesforce; SharePoint experience a plus.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client relationship managementaccount managementdata inputdata hygiene
Soft skills
communicationtime managementprioritizationcollaborationproblem-solving
Certifications
Bachelor's degree