Senior Customer Account Manager

Employ Humanity

Senior Customer Account Manager managing high-touch customer accounts for a remote-first company transforming hiring processes. Supporting renewals and expansion with strategic account management.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities.
Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities.
Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience.
Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities.
Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements.
Manage a high-volume book of business while applying a strategic, consultative approach to each account.
Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution.

Requirements

What you’ll need

Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred.
Proven track record of meeting or exceeding quota in a revenue-focused role.
Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base.
Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions.
Strong commercial acumen and ability to navigate customer conversations with a consultative approach.
Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously.
Clear and effective communication skills, both written and verbal.
Collaborative mindset with the ability to work cross-functionally and influence without authority.
Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability.

Benefits

Comp & perks

Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.
Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.
Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer success managementsalesrenewals managementgrowth opportunities identificationconsultative approachquota achievementdata-driven decision makingcommercial acumen

Soft Skills

organizational skillstime managementcommunication skillscollaborationinfluence without authorityself-starter mentalityownershipaccountabilityproblem-solving