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Empire State Realty Trust

Property Manager, Multifamily

Empire State Realty Trust

. Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance .

Posted 4/20/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact
  • Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance
  • Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
  • Develop and manage annual operating budgets, capital plans, and multi-year forecasts
  • Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
  • Oversee expense management, vendor costs, and operational efficiencies
  • Ability to identify and execute revenue enhancement opportunities
  • Ensure a high level of resident satisfaction through proactive communication and responsive service
  • Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets.
  • Review and approve pricing strategies (in coordination with upper management)
  • Support leasing teams in driving traffic, managing leads, and executing renewals
  • Review and approve resident communications, notices, and policies
  • Handle escalated resident issues and ensure timely, solution-oriented resolution
  • Support community engagement initiatives to enhance resident retention
  • Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
  • Establish clear performance goals and hold team members accountable to service and operational standards
  • Oversee hiring, performance management, and employee development
  • Foster a collaborative, service-oriented culture aligned with ESRT values
  • Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
  • Conduct regular property inspections and ensure building standards are consistently met
  • Manage work order systems to ensure timely completion of maintenance requests
  • Ensure compliance with building policies, house rules, and company procedures
  • Identify operational risks and implement solutions to mitigate them
  • Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance
  • Manage contract negotiations, renewals, and vendor relationships
  • Ensure all vendors maintain proper insurance and meet building requirements
  • Oversee service contracts for maintenance, cleaning, security, and specialty services
  • Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
  • Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable
  • Maintain all building permits, certifications, and inspection records
  • Manage incident reporting, insurance claims, and risk mitigation strategies
  • Ensure staff and vendors complete required safety training and certifications
  • Develop and execute capital improvement and renovation plans
  • Partner with project management teams to oversee unit renovations and building upgrades
  • Monitor project budgets, timelines, and quality of work
  • Ensure all construction and alterations comply with building standards and local codes
  • Lead property-level initiatives aligned with portfolio and company goals
  • Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
  • Identify opportunities to improve efficiency, resident experience, and asset value
  • Participate in portfolio-wide initiatives and special projects

Requirements

What you’ll need
  • Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
  • Knowledge of residential leasing, rent regulation, and property operations
  • Knowledge of NYC housing regulations, including affordable / rent stabilization, HPD compliance, DOB permitting, and local law requirements (e.g. LL11, LL84, LL97)
  • Strong leadership and team management skills
  • Excellent communication and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Working knowledge of building systems (mechanical, electrical, plumbing)
  • Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems

Benefits

Comp & perks
  • Competitive base salary and bonus
  • Health/Dental/Vision insurance
  • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
  • Voluntary Enhanced LTD Program
  • Voluntary Hospital, Accident, and Cancer Programs
  • 401(k) with 100% match up to 5%
  • Paid parental leave
  • Pre-tax transit accounts
  • Employee Assistance Program for emotional, financial, and legal support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysisbudget managementrevenue enhancementexpense managementproperty inspectionsrisk mitigationcapital improvement planningproject managementbuilding systems knowledgecompliance management
Soft Skills
leadershipteam managementcommunicationproblem-solvingtime managementcollaborationcustomer serviceaccountabilityproactive communicationservice orientation