Architectural Products Account Coordinator

Empire Office

Architectural Products Account Coordinator at Empire & Co. providing customer service and operational support for Walls projects.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Providing exceptional customer service and operational support throughout the project lifecycle in a timely and accurate manner
Quote and order entry, order tracking, project coordination, installation support, and client communication
Supporting the sales team and partner closely with vendors, operations, project teams, and clients
Ensuring Walls projects are delivered accurately, efficiently, and with a high level of client satisfaction
Acquiring vendor pricing and verifying quotes and project details
Assisting with specification review and architectural documentation
Preparing quotes and completing order entry documentation
Coordinating with manufacturers and vendors regarding project requirements, lead times, and deliverables
Managing deposits, billing requirements, and project administration

Requirements

What you’ll need

High School Diploma plus 1–3 years of professional experience required
Bachelor’s degree or equivalent combination of education and experience preferred
Prior experience in project coordination, walls, architectural products, commercial interiors, construction, dealership operations, customer support, account coordination, or related industries preferred
Experience supporting projects involving architectural wall systems, specialty products, demountable walls, glass systems, or related construction solutions is a plus but not required
Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred
Strong written and verbal communication skills
Comfortable handling multiple priorities and deadlines simultaneously
Strong organizational and time management skills with exceptional attention to detail
Strong critical thinking and problem-solving capabilities
Ability to work independently while collaborating effectively in a remote environment

Benefits

Comp & perks

Optional Work from Home
Full Time
Day Shift

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project CoordinationQuote EntryOrder TrackingSpecification ReviewArchitectural DocumentationVendor Pricing VerificationBilling ManagementLead Time CoordinationDemountable WallsGlass Systems

Soft Skills

Strong Communication SkillsOrganizational SkillsTime Management SkillsCritical ThinkingProblem-Solving