Emory University

Client Service Specialist II – Campus Services

Emory University

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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About the role

  • Serves as the primary point of contact for facilities related concerns
  • Establishes reoccurring meetings with campus customers
  • Actively collaborates with clients to help resolve issues, questions or concerns that may arise
  • Responsible for performing regular building tours and inspections
  • Creates work orders for any deficiencies observed during inspections
  • Follows up with the respective FM team as needed to communicate customer concerns highlighted as well as to collaborate on desired outcomes and work results
  • Reviews calls created by the customer work orders
  • May gather information in order to initiate a service or provides a service to internal and/or external customers
  • Facilitates the completion of the work orders and to ensures that the CMMS system accurately reflects the status
  • Provides training to internal and external partners as necessary
  • Performs other related duties as required

Requirements

  • 5+ years of customer service experience
  • Familiar with conflict resolution skills
  • Familiar with work order systems
  • Knowledge of budgeting and reconciliation financial processes
  • Facilities background preferred
  • Experience creating Standard Operating Procedures
  • Management experience is a plus
  • Must be able to walk up and down stairs
  • Must be able to walk 2-3 miles a day
  • Excellent written and communication skills
  • Advanced data collection and interpretation skills
  • Efficient in process improvement
  • Extensive knowledge of the Microsoft Suite
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
work order systemsbudgetingreconciliationStandard Operating Proceduresdata collectiondata interpretationprocess improvementfacilities management
Soft Skills
customer serviceconflict resolutioncommunicationcollaborationtrainingproblem-solving