Associate Director – Alumni Engagement
Emory University
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • United States
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Job Level
About the role
- Creates, maintains, and enhances the relationship between alumni and the university and among alumni themselves.
- Creates/manages strategy for recruiting, cultivating, and engaging alumni through class reunions, events, and programs for a specific school or unit.
- Plans and develops communication methods directed at alumni on an on-going basis.
- Recruits, cultivates and provides direction to volunteer leadership.
- Represents designated program/school within the division.
- Fosters relationships with other campus offices, schools/divisions.
- Monitors program budget.
- May manage event budgets.
- Strengthen connections among alumni and constituents to inspire engagement and support of university priorities.
- Manage engagement with domestic and international alumni markets, with emphasis on digitally activated and emerging alumni communities.
- Design and lead digital engagement strategies that build and sustain alumni communities through virtual programs, online platforms, and community-based communication channels.
- Cultivate and manage relationships with alumni boards, networks, and affinity organizations under supervision.
- Serve as a primary departmental contact and represent the team in collaboration with other units across the division and university.
- Maintain accurate information on selected alumni and prospects, including activity reports, visit documentation, and CRM coding.
- Meet division metrics related to visit preparation, qualification, visits, referrals, activity reporting, and CRM data integrity.
- Track, evaluate, and report on program and event metrics to assess populations served and inform volunteer engagement goals.
- Develop and implement digital engagement plans, content strategies, and virtual experiences supporting alumni- and volunteer-led initiatives.
- Enable volunteer success by providing clear documentation, tools, and guidance for digital engagement and leadership development.
- Leverage CRM systems, digital engagement platforms, and related technologies to inform decision-making and resource allocation.
- Identify and research alumni prospects for volunteer leadership and engagement opportunities.
- Maintain knowledge of best practices and emerging trends in alumni engagement, digital community building, and volunteer management.
Requirements
- Bachelor's degree and three years of alumni engagement, event planning, public relations or other related experience OR an equivalent combination of experience, education, and/or training.
- Strong organizational, written, and verbal communication skills.
- Ability to manage multiple projects simultaneously.
- Demonstrated ability to build and sustain relationships across a university and/or healthcare system.
- Commitment to excellent customer service, collaborative work, and comfort operating in ambiguous or evolving contexts.
- Experience managing volunteers and engagement initiatives, including work in virtual or digital environments.
- Experience developing or supporting digital engagement strategies, virtual programs, or online communities.
- Proficiency with Microsoft Office Suite, CRM systems, mass email platforms, and project management tools.
- Prior experience in advancement, fundraising, alumni engagement, nonprofit, or university settings.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
alumni engagementevent planningpublic relationsdigital engagement strategiesvirtual programsonline communitiesproject management
Soft Skills
organizational skillswritten communicationverbal communicationrelationship buildingcustomer servicecollaborationadaptability
Certifications
Bachelor's degree